nisha lamba

research associate

About

ABC Consultants is a leading recruitment & executive search company in India with a remarkable business track-record gained over the last 38 years within the industry. The Corporate Office is based in New Delhi and the company has a physical presence in seven other major cities across India, besides London and Dubai. ABC Consultants has accumulated experience within fourteen varied industry practices gained over the last 39 years 350+ professional consultants backed by a core research team I have more than 6 yrs experience in Customer Service,Back office, Executive Search & Selection, Hardcore Recruitment & staffing. I have handled the entire life cycle of Recruitment process for skilled candidates using different recruitment techniques i.e. Headhunting & Mapping, Cold calling and Networking Also handled Recruitment for Process domain comprising of Oil & Gas sector,Chemical,Engineering companies etc. Specialties: Staffing and Recruitment Executive search Advertised Search Network recruitment( Social & Professional ) Internet Search

Country

india

City

bombay

Industry

human resources

Skill

Experience

customer service

serco

2004-4 - 2006-7 · 2 yrs 4 mos

*  Analysis of highly confidential and sensitive date of US Credit Bureaus. *  Handling consumer disputes through Mail, Fax and Internet. *  Maintenance of consumer reports for updating payments, timely payments, setting bankruptcies, validating ownership, disputing accounts. *  Fulfilling consumer request for credit reports as per client’s conditions. *  Updating and calculation of credit scores. *  Lead a team as OJT process training leader which includes assisting new recruits, presentation of process topics, preparing MIS data like performance reports, action plans taken, taking refer backs. *  Maintaining Team Attendance, PID, initiative on cultural activities, conducting briefings for new recruits *  Coordinating with the HR dept for team’s issues pertaining to salary,incentives,tax issues etc

back office customer service

reliance communications

2002-8 - 2004-5 · 1 yr 10 mos

*  Handle outbound calling for activation during launch, informing customers about various schemes tariff available. *  Solving cases made by the Front office agents by providing resolution and updating the same on CRM Tool- Clarify. *  Selected as a member of special task force team to look into serious complaints and communicate directly with superiors *  Monitoring Queue, allocating queue to the suitable Agent according to Turn around time (TAT) and making sure that the Cases do not exceed their SLA period. *  Briefing, Updating and helping new Recruits on solving cases by presenting topics, conducting tests, coordination with trainers. *  Maintaining & updating database for Attendance, breaks schedule and Overtime data for the team. *  Acting as a interface between Operations & HR department for maintaining, processing & updating files, records and other documents of the teams. *  Handling Salary discrepancies,updating leave cards & Rostering the teams of the teams

research associate

abc consultants

2006-8 - Present · 20 yrs 2 mos

Research Associate at ABC Consultants

Education

sacred heart high school

1993-1 - 1997-1 · 4 yrs 1 mo

Activities and Societies: Actively participated in Debate ,Sports & Cultural avtivities

svkm's narsee monjee institute of management studies (nmims)

Familiar with HRM ,Labour Laws, Change Management , Organisation Development, Corporate Strategy .Management Principles Activities and Societies: Project on Salary Structure 's of Industries.