Nishaen Somanader

- Manage warehouse operations including receiving, storing, and dispatching goods. - Conduct stock control, pallet handling, and accurate inventory checks. - Operate material handling equipment safely and efficiently. - Assist with export logistics, packaging, and documentation. - Collaborate with procurement and admin teams to streamline warehouse processes. - Maintain workplace health and safety standards.

• Provided a point of contact for clients, booked clients, cancelled, modified and confirmed appointments. • Directed calls to both internal and external H&R Block offices, to enhance correspondence and ensure client’s issues and queries are timely addressed. • Attained KPI targets on a daily basis for inbound and outbound calls. • Assisted in responding to client’s enquiries and resolving issues arising to ensure quality client service delivery. • Received several manager recommendations for excellent customer service ethic. • Relayed feedback to clients informing them of tax due dates, provide forms, documents and resolve tax enquiries. • Developed and maintained strong working relationships with key personnel, including colleagues, the management as well as clients and stakeholders. • Coordinated and prepared required documentations for new and existing clients and produced relevant reports.

• Provided day-to-day leadership and training to the customer service team to ensure a high performance, customer service-oriented work environment that supports achieving the set goals and objectives. • Prioritised, assigned, evaluated and supervised the work of all customer services officers, providing coaching and guidance for performance improvement and development. • Planned and implemented work programs and all customer service activities. • Delegated duties to customer service representatives, provided coaching and guidance and supervised daily activities. • Addressed and resolved the escalated client’s enquiries and issues, including security concerns. • Helped to build good customer relations. • Arranged and oversaw meetings with the staff and customer service representatives. • Arranged and coordinated promotional events, ensuring success of the event’s objectives. • Performed financial responsibilities, including undertaking daily financial record keeping and reporting.

• Met, greeted and welcome guests, and provided them with insight into the operations of United Petroleum. • Maintained constant surveillance of the designated areas. • Ensured that all visitors sign on and off via the automated electronic touch screen system. • Ensured the safety and security of Staff, Directors, Guests and every other person and properties within the United Petroleum. • Performed property and asset management, logistics control and records keeping. • Monitored operational procedures.

• Met, greeted and directed all guests accessing Citylink. • Handled customer service enquiries and resolved concerns and issues raised by customers. • Effectively managed databases. • Handled difficult customer situations in a calm and professional manner.

• Processed new member applications, between 70 to 100 per day. • Proceed rollover membership, between 150 to 200 per day. • Processed member accounts, statements, and written communication requests from the members. • Handled the general superannuation enquiries. • Handled general administrative tasks, including documentations and correspondence management.