Nirpesh Khanal

Provided technical support via phone, email, and Ticketing System, ensuring timely resolution and customer satisfaction. Installed, configured, and maintained computer hardware, software, and peripherals to meet client needs. Guided users through step-by-step troubleshooting procedures, both onsite and using remote support tools. Escalated complex issues to Level 2 support or appropriate departments as necessary. Strong knowledge of network connectivity, TCP/IP, LAN/WAN configurations, and VLAN setups. Assisted users with Microsoft 365 setup, password resets, and account synchronization across devices. Managed Active Directory (AD) environments including user provisioning and access control. Hands-on experience with Azure services such as virtual machines, storage accounts, and virtual networking. Implemented Group Policy Objects (GPOs) Configured and maintained file servers, managing shared folder access, mapped drives, and network printers. Proficient with server virtualization platforms like VMware and Hyper-V, including virtual machine creation and network management. Administered cloud-based file sharing systems (SharePoint, Google Drive, OneDrive, Dropbox), ensuring secure user access and data integrity.

Provided technical assistance for ticketing systems, handheld scanners, and point-of-sale (POS) terminals during large-scale events. Troubleshot basic hardware and connectivity issues on devices used across stadium zones, escalating complex incidents to on-site IT staff. Logged and documented customer issues using digital support platforms, following standard procedures for issue tracking and resolution. Supported end-users in resolving login/access issues and device malfunctions under time-sensitive conditions. Collaborated with IT and operations teams to ensure smooth system functionality and a high level of customer service. Gained hands-on experience with support workflows, issue escalation, and basic incident management aligned with ITIL practices. Developed strong communication and problem-solving skills through constant interaction with users and team members in a dynamic environment.

Provided basic IT support to the team during the development and launch of an e-commerce website. Set up user accounts and emails (Microsoft 365), and helped manage access permissions. Fixed common issues with computers, internet, and printers. Tested website features on different devices and reported bugs to the development team. Helped with DNS and domain setup when the site went live. Monitored website uptime and shared any problems with senior IT staff. Created simple guides for common tech issues to help the team. Gave remote and onsite support to reduce downtime during the project.