Nirai Mozhi C A

1. Consulting, Implementation, Customization, Configuration of BMC ITSM/CMDB. 2. Attended several Workshops and discussions with Business stakeholders, provided extensive support in solution design. 3. Responsible for Requirement gathering, writing functional Requirements for the Business Requirements, Design Documentation, Presentations and seeking approval from the Business Stakeholders. 4. Extensively participated in several Business and technical discussions for third party Integration with CMDB, Prepared Interface Agreement documents. Extensively worked on Webservices and Atrium Integrator(Pentaho) for Third Party Integration. 5. Worked extensively on End to End lifecycle design, build and deployment of new CMDB setup and Asset management in several environments accommodating several customization/configurations extending the classes. 6. Worked extensively in loading custom CI data and custom Relationship data using the UDM 8.1/ atrium Integrator (Pentaho). 7. Provided several Demos and training sessions to the stakeholders post deployments. 8. Responsible for creation of various technical documents. 9. Good working experience on Smart IT,myIT and DWP. 10. Built custom applications in ITSM and added customization to Incident, Change and Problem Management applications.

Provided consultation on various business requirements and designed the same as per the tool feasibility and provided POC in various environments. Extensively worked on Integration of ITSM application with third party tools using web services and Atrium Orchestrator. Worked on Customizations of ITSM applications, automations, Configured Foundation Data, service targets (SLA) and other configurations for various client requirements. Worked extensively on CMDB Federation and reconciliation : Add/Modify CIs, creating relationships, creating datasets for reconciliation, reconciliation jobs, Troubleshooting issues in CMDB Federation. Created Service models for sites using Atrium core console and service targets for the sites. Responsible for server administration, end to end ITSM Application support, outages/ Planned maintenance. Service Request Management: Creating AOTs, PDTs, SRDs, Creating Complex Service forms in SRM, Advanced Interface forms, approval mappings, Managing categories, Surveys, SRM export/import and support. Interaction with customers from all Business Units for Requirement gathering, Demo after implementation and post live support. Prepared various Technical and functional documentations, SOPs, Run Books.

Designed the business needs into process as per the tool feasibility. Customization of Change Management , for various client requirements. Configured approval mappings , Business Time Segments, foundation data and configurations pertinent to change management. Responsible for documenting the Technical Design, Code Documentation, unit Test Scripts, Unit testing in non production environment, Implementation document.

Interaction with customers from all Business Units for Requirement gathering, Demo after implementation and post live support. Developing and implementing workflows for reported issues. SRM Consultant, Creating AOTs, PDTs, SRDs, Creating Complex Service forms in SRM, Advanced Interface forms, approval mappings, Managing categories, Surveys, SRM export/import and support. Scheduling and implementing standard / significant releases and outages per release/ change management process. Implementing hot fixes for the product bugs with vendor support. Worked extensively on Atrium Integrator Transformations, Reconciliation jobs for CMDB federation and support. Report generation using Analytics 7.6. ITIL Process consultant.