Ning En S.

• Addressed generated alerts for network devices from monitoring tools. • Worked on incidents, service requests, and problem tickets. • Provided troubleshooting support to customers for a variety of network products e.g., Cisco, HPE Aruba, Sophos, Ruckus, Huawei, UniFi, and Fortinet • Authored, reviewed, and implemented technical changes on production networks. • Responsible for customers’ monthly network reports. • Conducted firmware upgrades of network products e.g., switches, routers, wireless controllers and access points, firewalls, etc. • Proactively monitor the relevant security advisories. • Audited the customers’ environment for efficient management. • Authored, reviewed, and updated knowledge base articles for internal usage. • Drove remote project works • Organized and conducted network training for peers.

• Addressed generated alerts for network devices from monitoring tools. • Worked on incidents, service requests, and problem tickets. • Provided L2 troubleshooting support to customers for various vendors' network products, e.g., Cisco, Sophos, HPE Aruba, and Cyberoam. • Drafted, reviewed, and implemented technical changes on production networks. • Responsible for customers’ monthly network reports. • Conducted firmware upgrades of network products e.g., switches, routers, wireless controllers and access points, firewalls, etc. • Authored, reviewed, and updated knowledge base articles for internal usage.

• Addressed generated alerts for network devices from monitoring tools. • Worked on incidents, service requests, and problem tickets. • Provided L1 and L2 troubleshooting support to customers for various vendors’ network products, e.g., Cisco and Meraki, Sophos, HPE Aruba, and Cyberoam • Drafted and implemented technical changes on production networks. • Responsible for customers’ monthly network reports. • Performed regular maintenance and upgraded the firmware for over 50 Aruba and Cisco switches. • Organized and conducted network training for peers.

• Fielded calls for L1 and L2 technical support in shift work. • Addressed generated alerts for network devices from monitoring tools. • Worked on incidents, service requests, and problem tickets. • Managed the team’s email communications. • Provided L1 and L2 troubleshooting support to customers for various technologies e.g., Cisco Network, Routing and Firewall, Aruba, and Meraki. • Drafted and implemented technical changes on production networks. • Responsible for customers’ monthly network reports. • Temporary assumed expanded responsibilities of Duty Manager to improve operational efficiency and contribute to team success.

• Fielded calls for L1 technical support in shift work. • Addressed generated alerts for network devices from monitoring tools. • Worked on incidents, service requests, and problem tickets. • Managed the team’s email communications. • Provided L1 troubleshooting support to customers for Cisco Network and Routing.

• Maintained network peripherals e.g., printers and credit card machines. • Responsible for data entry and maintenance of the database. • Ensured regular data backups were carried out. • Amplified productivity and efficiency of employees via training sessions. • Authored knowledge base documentation. • Reduced time taken in taking inventory by revamping the existing system. • Performed software and hardware troubleshooting. • Coordinated the installation of new software and updates.

• Assembled pamphlets and brochures for public distribution • Initiated information exchange with prospective students by phone • Prepared and inputted collected data into databases

• Fielded calls. • Collected, compiled, and analyzed data from conducted surveys. • Coordinated with various departments to perform information exchange. • Entrusted with the preparation and maintenance of the evacuation plan. • Tested the system for routine maintenance.

• Monitored and dispatched printer tasks • Prepared plans of physical network designs • Coordinated with lecturers to identify requirements for hardware and software • Assisted with routine maintenance of hardware i.e. computers and screen projectors • Prepared daily roster detailing designated classes for labs’ usage

Educated in the mechanisms, theories and concepts of networks and the operation of computer security in real-time scenarios.