Nina Pirin

• Employee of the Month Nominee - January 2026 • Attended Concierge training under supervision of Masumi Tajima, Director of Concierge Services and ex-member of Les Clefs d'Or at Mandarin Oriental, Tokyo between April 2025 and October 2025

• Managing full guest journey from arrival to departure with a strong focus on repeat guests and VIP recognition • Primary problem-solver for guest issues and complaints, resolving sensitive situations effectively while protecting brand standards • Managed room allocation, arrivals strategy, and operational coordination to optimize occupancy flow • Supported concierge and reservations functions to ensure uninterrupted service across departments • Recognized for reliability and flexibility by covering communications and reservations duties beyond core role responsibilities

• Full oversight of overnight hotel operations, including guest services, security and emergency response • Maintained financial accuracy through nightly cash control, virtual card processing, and end-of-day reporting • Ensured data integrity between PMS and channel manager, reducing booking errors and operational disruptions • Prepared operational reports and statistics for management and balanced guest service with operational support, including early breakfast preparation and smooth handover to morning teams

• Operated across front desk, bar, and guest engagement functions in a fast-paced, high-volume hostel environment • Managed multiple channel managers and OTAs, contributing to optimized occupancy and smooth booking flows • Leadership role in onboarding and training new staff, supporting team consistency and service quality • Key role in organizing guest events and social activities, supported marketing efforts through social media updates and event promotion • Built relationships with local tour providers and agencies to expand guest offerings and partnerships

• Balanced front office operations with administrative, financial, and digital marketing responsibilities in a boutique hospitality setting • Supported revenue through upselling services, managing invoices, and coordinating with local partners • Took ownership of digital marketing activities, including social media updates and performance tracking • Coordinated logistics with external partners (tourist agencies, suppliers, transport services) to ensure smooth daily operations, demonstrating flexibility in a small, multi-role team environment

• Acted as a public-facing representative of the museum, ensuring a welcoming, informative, and secure visitor experience • Assisted curators with exhibition setup, inter-museum transfers, and collection handling • Managed admissions and retail sales, handling cash transactions and visitor inquiries

Graduate thesis: 1) Heritage of the Hütterott family and its role in Rovinj's tourism 2) Kimono and its contemporary usage (case study - Japanese women in Zagreb)