nina lampela

About

A communications specialist with a long history of direct customer communications, internal comms and external press & media communications. An enthusiastic event organiser. A musician. A writer. A trusted colleague with multiple representative roles. Always ready for new challenges.

Country

finland

City

helsinki

Industry

entertainment

Skill

customer support, team leadership, customer service, mobile games, mobile devices, video games, team building, internal communications, social media, help desk support, team spirit, mobile applications, online gaming, social games, community management, leadership, event planning, managing events, zendesk, electronic payments, gaming industry, computer games, ios, mobile technology, digital marketing, user experience testing, mobile platforms, user experience, technical support, social networking, team management, e commerce, consumer focus, mac and pc platforms, paypal, writing

Experience

customer service coordinator

basf

2018-1 - 2019-1 · 1 yr 1 mo

support operations coordinator

rovio entertainment ltd.

2012-2 - 2013-9 · 1 yr 8 mos

I work as Rovio's customer support daily operations lead.

customer support specialist

rovio entertainment ltd.

2011-2 - 2012-2 · 1 yr 1 mo

technical customer support and helpdesk, orders handler

point transaction systems

2008-6 - 2011-1 · 2 yrs 8 mos

I was also voted as the health & safety representative.

customer support agent

welho

2004-11 - 2007-11 · 3 yrs 1 mo

project coordinator

rovio entertainment ltd.

2013-9 - 2016-1 · 2 yrs 5 mos

My current position consists of managing Rovio's internal events and internal communications. I have also worked on different development projects within Rovio. One of the biggest projects so far was finding a partner to share our multilingual customer support operations with. Fortunately I was able to find a good one and the operation is live.

health and safety representative

rovio entertainment ltd.

2011-12 - 2015-12 · 4 yrs 1 mo

I have been voted as the health & safety representative at Rovio twice in a row.

employee representative

rovio entertainment ltd.

2014-12 - 2016-11 · 2 yrs

After serving two years as an Employee Vice Representative I was elected to be the main one for the next two years. Employee representative is the primary voice of Rovio employees creating and developing communication between the employer and the employees. I can help with employment related questions, forward ideas and support Rovio employees in a possible conflict situation.