Nimitariye George SPHRi™, SHRM-SCP (in view)

• Lead end-to-end talent acquisition and talent management across corporate, field, and technical roles, delivering against key metrics including 20-30% reduction in time-to-hire, 15-25% improvement in quality of hire, and 90%+ offer acceptance rate. • Partner with executive leadership and business heads to translate workforce needs into scalable hiring strategies and future-ready talent pipelines, achieving 95%+ critical role coverage in line with headcount and growth plans. • Leverage AI and recruitment technologies to optimize sourcing, screening, and workforce planning; driving 25-40% faster time-to-fill, 30% improvement in shortlist quality, and increased recruiter productivity. • Embed people analytics across talent processes, tracking and improving hiring funnel efficiency by 20%, monitoring diversity ratios, hiring manager satisfaction scores of 85%+, and reducing early attrition (0-6 months) by 10-15%. • Work with HR leadership to drive Diversity, Equity, and Inclusion (DEI) through inclusive hiring frameworks and structured assessments, delivering measurable improvements in representation metrics (10-20% YoY) across roles and levels. • Continuously strengthen Babban Gona’s employer brand, positioning the organization as an employer of choice through compelling candidate experiences, storytelling, and market-facing talent initiatives; driving 30%+ increase in inbound talent pipeline, candidate NPS of 80%+, and stronger brand visibility in priority talent markets.

• Developed and implemented effective employee retention strategies to minimize turnover and maintain a stable high-performing workforce. • Implemented HR strategies, policies, and procedures by establishing department accountabilities, including talent acquisition, staffing, employment processing, compensation, health, and welfare benefits, learning and development, records management, succession planning, employee and industrial relations, and retentions. • Developed and implemented effective compensation and benefits programs that are competitive, cost-effective, and aligned with the company’s overall compensation philosophy. • Managed the company performance management cycle, implementation of change, reward and compensation strategy, and employee engagement strategy. • Partnered with executive management on determining recruitment needs and salary budgets, managing headcount plans, progress to hiring goals, and all operational metrics. • Proactively partnered with senior managers to improve the key "people" outcomes and act as a key advisor to functional and line management in all areas of human resource management.

• Partnered with client executives and leadership teams to provide strategic HR consulting on workforce planning, succession planning, organizational design, and performance optimization, driving 20%+ improvements in talent utilization and operational efficiency. • Advised clients on complex employee relations, HR policy, and employment law matters, conducting thorough investigations that ensured 100% compliance and minimized legal exposure. • Led integration initiatives for client acquisitions, aligning job roles, salary structures, and organizational frameworks, achieving 95% retention of key talent during transition periods. • Designed and executed client-specific recruitment strategies, leveraging research, networks, databases, digital sourcing, and innovative campaigns to place 100+ candidates annually across entry, mid, and senior levels, with an average time-to-fill of 25 days and 95% placement success rate. • Facilitated talent review and calibration sessions with client leaders, identifying high-potential employees, aligning development plans, and improving organizational effectiveness, resulting in increased leadership readiness and bench strength. • Developed, standardized, and implemented HR policies, practices, and procedures across client organizations, ensuring consistent compliance, operational alignment, and enhanced employee engagement.

• Partnered with client organizations to understand hiring needs, role requirements, and workforce plans, successfully sourcing and placing qualified candidates to meet client business objectives. • Managed full-cycle recruitment for multiple clients across entry-level, mid-level, and senior roles, achieving an average time-to-fill of 21 days and a placement success rate of 95%. • Sourced, screened, and shortlisted candidates using structured assessment methods, facilitating interviews and ensuring strong role and cultural fit, resulting in 90%+ client satisfaction on placements. • Provided recruitment advisory to clients, including candidate recommendations, market insights, and hiring process guidance, contributing to reduced client hiring errors and improved workforce quality. • Coordinated candidate onboarding for successful placements, ensuring 100% readiness on resumption day, including documentation, work tools, and participation in monthly induction programs. • Supported candidate offboarding and replacement processes, ensuring smooth transitions for clients and maintaining a 98% client retention rate through proactive follow-up and redeployment support.

• Supported managers and employees in performance management processes, assisting with goal setting, reviews, and development plans, contributing to improved performance outcomes across multiple teams. • Coordinated talent management initiatives, supporting the identification and development of high-potential employees, and successfully executing 100% of planned program activities for top talents. • Partnered with business units on workforce and manpower planning, supporting the timely filling of vacant roles, maintaining a ready talent pipeline, and facilitating onboarding and orientation for new hires across departments. • Assisted in developing and implementing HR policies, processes, and procedures, ensuring full alignment with business objectives and improving compliance with approved HR standards by over 90%. • Identified organizational and departmental training needs and supported the design and facilitation of learning programs, contributing to increased employee capability and role effectiveness. • Supported employee engagement initiatives and participated in HR projects, helping to improve employee participation rates and strengthen overall workplace engagement.

• Delivered end-to-end customer support across multiple channels, resolving 90%+ of customer inquiries within SLA and consistently maintaining high customer satisfaction levels. • Served as a primary customer contact, providing accurate guidance on Ceetytaxi’s products and services, contributing to improved onboarding and repeat usage among riders and drivers. • Proactively managed and resolved customer issues, reducing escalations by over 30% through timely follow-ups and first-contact resolution. • Strengthened customer experience and loyalty by building strong relationships, leading to higher retention and positive customer feedback scores. • Promoted new and existing Ceetytaxi products and service updates, driving increased feature adoption and service awareness among active users. • Ensured 100% compliance with company policies, operational procedures, and data protection standards, safeguarding customer information and maintaining trust.