Nikos Raftopoulos

IT & Telecommunications Director @ IPTO-Independent Power Transmission Operator

About

Information Technology & Telecommunications executive with deep knowledge in complex industry structures, able to combine advanced technological skills with commercial and financial analysis. Strongly involved with the Digital Transformation process of both Telecommunications and Energy/Utilities sectors. Supporter and enabler of the Business-IT alignment and cross-functional teams establishment. Cybersecurity Professional (CISO) with solid experience in defending critical infrastructures (Energy Sector). Leading the Enterprise Risk Management (ERP) team, preparing the Incident Response Plans (IRP) and the Business Continuity Plan (BCP). Organizing the CSIRT and SOC teams for Greek national Transmission System Operator of electricity. Confidentiality, Integrity and Accessibility of information is the code of honor. Senior IT Consultant and experienced Project Manager with advanced problem-solving skills, capable of applying them in IT/Commercial/Financial/Strategic Projects (Billing, ERP, Commercial Product Catalog, Collection strategies, Credit Risk, Revenue Assurance, BI and Big Data Analytics). Business Development Manager involved in planning and analysis of Strategic, Commercial and ICT projects focusing on the organization’s targets while delivering the most appropriate solutions with accuracy, precision and ahead of schedule.

Country

City

Greece

Industry

Utilities

Skill

Business Analysis, Solution Architecture, Software Project Management, Telecommunications, Requirements Analysis, Integration, Pre-sales, Testing, VAS, Invoicing, Oracle, PL/SQL, Unix, GSM, SQL, Perl, Team Management, Revenue Assurance, eTOM, HP-UX

Experience

IT & Telecommunications Director

IPTO-Independent Power Transmission Operator

2019-3 - Present · 7 yrs 7 mos

Greece

• CIO role, managing 3 Branches: a) Telecommunications, Cybersecurity and ICT Data Centers, b) IT Systems & Applications, c) IT Help Desk • CISO role. Leading Enterprise Risk Management team and preparing Business Continuity Plan (BCP) and Incident Response Plans (IRPs). Organized CSIRT and SOC teams for complete Cybersecurity of critical and non-critical infrastructures • Vice-Chair of ICT Committee of ENTSO-E • Rollout of 2 state-of-the-art Telecommunications Netwroks (IP/MPLS with >150 nodes & DWDM with >50 nodes) • IPTO Digital TSO Strategy lead • ERP, HR & ECM systems & Digital Channels • Balancing Market & Target Model IT systems support (Settlement, Metering & Cross Border Scheduling)

IT & Telecommunications Advisor to the CEO

IPTO-Independent Power Transmission Operator

2018-9 - 2019-2 · 6 mos

Athens, Greece

Vice Chairman of ICT Committee

ENTSO-E

2022-9 - Present · 4 yrs 1 mo

Brussels, Brussels Region, Belgium

Business Development Manager

OTE Group of Companies (HTO)

2016-7 - 2018-9 · 2 yrs 3 mos

Greece

• Investigate and analyze opportunities for business development in new digital markets (Betting & Gaming, Insurance, Payments). • Prepare Telecommunication Business Cases including detailed Financial Analysis (NGA projects, FTTB/G.Fast, FTTC/Vectoring, FTTH, fiber optics expansion to rural areas). • VoBB Project. IP telephony expansion • Capital Budgeting and comparisons in terms of ΔFinancials for NGA investment projects • Developmental Law 4399/2016: Responsible for inclusion of 13 OTE investment plans • Research and Development Expenses (article 22A of L.4172/2013)

Senior Project Manager/ Senior Software Engineer

OTE Group of Companies (HTO)

2013-11 - 2016-7 · 2 yrs 9 mos

Greece

• Responsible for Collection Dunning Strategies (mobile & fixed) based on customer segmentation (IVR, SMS, Email, Letters, Direct Assignments) • Senior Project Manager and Architect of automatic Suspension/Reactivation processes based on financial info of customers • Integrated Billing systems (Geneva, BSCS, SAP) and provided unified customer Payment and Invoice information to all OTE/COSMOTE/GERMANOS shops • Advanced Reporting (Aging, Financial Ratios, Customer Segmentation, payment prediction, payment • Architect of Account Termination process due to lack of payment or Bankruptcy • Founder of Revenue Booster Tool (combine Commercial with Financial information, Save Campaigns, Stop payments to overcharged providers, Payment Behavior, Financial Analytics)

Revenue Assurance IT engineer/ Project Manager

OTE Group of Companies (HTO)

2006-10 - 2013-11 · 7 yrs 2 mos

• 2007: Architect of COSMOTE mobile Revenue Assurance Systems (Billing Verification techniques, Advanced Sampling algorithms, Call Completeness verification) • 2008: Architect of the official Commercial Product Catalog of COSMOTE • Developed Revenue Assurance Dashboard (Financial KPIs, Graphs, Gauges, Tables) • Project Management on Revenue Assurance, Billing, Reconciliation and Commercial projects • Billing/Rating Rejections Monitoring (Data Processing, KPIs, Findings presentation)

AR analyst

Accenture

2005-10 - 2006-10 · 1 yr 1 mo

• Architect of Customers Interface (Create/Update/Delete Customers in Account Receivables) • Architect of Payments/Payment Matching Interfaces • Designed and implemented AR Dunning Strategies

IT Analyst

Intracom Telecom

2003-9 - 2004-2 · 6 mos

Greece

• Linux Cluster Management System (OpenMosix) • Distant Learning Projects • Measuring Network effectiveness using Network Simulator tool Ns-2 • Recommended architectural improvements, design solutions and integration solutions.