Nikolay Barov

Previous experience: -Worked as a receptionist at Metta Space for 2 and a half years. -Worked as a credit consultant for 4 years at MyCredit. -Worked 1 year as a technical support for SolarEdge Technologies for North America. -Worked 1 year as a Subject Matter Specialist(SME) for SolarEdge Technologies North America Current position: -Working as a technical support for SolarEdge Technologies United Kingdom. Skills and capabilities: -Exceptional customer support. -Ability to de-escalate situations. -Efficiency, speed, and proper action management and workflow are a top priority. -Creative problem-solving and dedication to any position I am at. Achievements: -Winning the award for the most positive customer support reviews from customers multiple times -Creating working templates that ease the working life/flow of agents, saving time and making the troubleshooting/working process more time-efficient and understandable. -Exceeding set targets and going beyond them on more than one occasion.