Niko Alexiadis

• AI Transformation • Launching new features • Customer Experience Improvement • Agent Experience Improvement

• Oversaw e2e payment flow improvements • Implemented Improvements to Reconciliation and Treasury systems and processes • Led Prod/Eng teams

• Managed the migration of the entirety of the pay-out network onto a new platform, re-launching more than 130 services after the integration to more than 35 external APIs - Set up a temporary new structure. improved processes, and managed 4 new teams comprised of 25 Engineers and 3 PMs - Led multi-stakeholder engagement to drive the project to completion within the timelines - Resulted in improved performance and stability, while reducing complexities • Launched B2B platform to serve partners - Designed product features - Coordinated testing, launch and support processes • Coordinated the launch of the new mobile app, a project involving several teams and large number of developers - Coordinated development (combination of agile and waterfall), launch, and bug fixing activities - Performance analysis • Led several cross-functional projects • Implemented new processes and practices for greater efficiency and added structure

• Led GSMA’s work on the Telco Edge Cloud initiative, defining commercial principles and business models and gathering insights through initial pre-commercial trials • Engaged with 20+ leading global operators, vendors, and edge application developers to establish and expand the ecosystem and transform MEC services • Responsible for the programme’s strategy, structure, and reporting to senior leadership

• Led technical projects on Rich Communications Services (messaging) • Co-authored papers on RCS Sender Verification, RCS Payments integration, and Charging (Wholesale) principles - Engaging with multitude of external technical specialists and industry stakeholders • Presented in industry seminars and events • Led team business planning and reporting activities

• Managed a multitude of projects from scoping to delivery -Launched the GSMA Mobile Money Certification (which defines and promotes excellence in the provision of Mobile Money services), while leading complex negotiations with multiple vendors and stakeholders to establish it as a scheme -Delivered Field Sessions in Tanzania and Kenya and Rwanda, engaging with C-level operators from global deployments -Coordinated the Mobile Money annual Global Events and Leadership Forum -Managed the Mobile Money International Money Transfers Initiative • Managed and negotiated project budgets and had overview of programme budgets • Engaged with stakeholders internally and externally, building strong working relationships

Main Deliverables • Mobile Money Leadership Forum - Cape Town • Mobile World Congress 2015 - Barcelona Key Duties • Organized the presence of ministerial delegations and regulatory authorities from South America, Africa, Europe and Asia • Responsible for communications in English, Spanish and Greek • Onsite presence, acting as liaison for all delegates and speakers

• Trainee M&E Planner • Responsible for everyday operations and guest relations in a busy M&E department. • Responsible for liaison with the M&E Sales Manager, F&B Manager and Chefs • Have effectively supervised VIP events, seminars, dinners for up to 100 guests.

Worked Project-based in the registration team for the WTM (x3) as a supervisor, CTX, ITEC, Diamond Jubilee Boat Pageant, BTM, TES, TRS, London Fashion Week, and TV Connect. • Responsible for the Registration, Accreditation (Events Database) and Customer Service of thousands of international delegates in large Exhibitions Conferences and Events • Supervised the registration and entry of hundreds of visitors to the World Travel Market, co-ordinating a team of 10 and creating a motivating working environment

Dissertation topic: Sustainability as an attribute in the venue selection process for conferences