Niklas Weitzel

Developed and implemented digital solutions (within DB Navigator App) to enhance passenger information and customer experience Skilled in Agile Project Management Ability to balance and manage diverse stakeholder interest Strong strategic thinking and problem-solving abilities within cross-functional teams Process Optimization and Analysis UX Design and Artificial Intelligence (AI)

Developed and implemented solutions to improve passenger information (for DB Navigator App) and customer experience through digitalization Designed and optimized IT governance and process models (from as-is to target state) Managed stakeholders to align business and project objectives Drove business development initiatives to expand growth opportunities

Customer Experience and Digitalization

- Agile Project Management - Analysis and modeling of Business Processes - Definition and creation of Customer Journeys - Digitazation along the Customer Journey- Development of new Customer Experience Business Models - Monetization of Customer Experience Services

- Agile project management - Analysis and modeling of Business Processes - Definition and creation of Customer Journeys - Digitazation along the Customer Journey - Development of Customer Experience Strategies (e.g. Retail Strategies) - GDPR / DSGVO implementation in the automotive industry (OEMs) Corporate Strategy Development Project: - Project Management Office (Assistant to CEO/CFO) - Planning, coordination of cross-functional projects and Interface to CEO/CFO and Partners - Analysis, creation, and modelling of Business processes - Responsible for sub-project coordination and alignment of processes with diverse process owners Project with German Manufacturer of Premium Household Appliances: - Project Management Office - Creation and coordination of a Cutover Plan for a technical release - Process Recordings and Analysis

- Project Management Office - Process Analysis and Optimization

Intermodality and Airport Sales: - Preparation of intermodal development plans at Frankfurt Airport - Development of innovative concepts for re-designing the AIRail-Terminal at Frankfurt Airport - Stakeholder Management for international airlines and retailers, during an airport sales project - Structuring and planning of milestones in cooperation with related stakeholders - Participation and preparation of meetings with representatives from other intermodal players (e.g. Deutsche Bahn, Lufthansa, Fraport) - Conduct of market- and route Analysis with suitable IT-Tool

- Commercial Information Systems, Revenue Management & Pricing - Development of training exercises for employees in the pricing department during the MIDT-training - Project assistant for creation of a general information flyer for new employees within airberlin

- Cargo Security and Environmental Affairs - Legal aspects of cargo security for Lufthansa Cargo - Contribution of creating powerpoint slides for the board

- Production and Operations Management - Market research and analysis of competition

Master Thesis: "Intermodal Traffic Concepts in China"

ERASMUS semester abroad from September 2014 until January 2015 (grade: A)

Bachelor Thesis: Differentiation Strategies of Airport Operators - An Investigation of Terminal A-Plus

semester abroad, from January until June 2012