nikki seymour

I have extensive experience in the field of Customer Service as well as Social Media and Community management/response experience. .. I was a retail store manager for several years too. All of this combined experience gives me the skills and abilities needed to handle many different forms of customer service - on several and varied platforms. Prior to heading up the Social Media Department I achieved my Certificate IV in Customer Management and I'm also certified in Professional Development - Introduction to Management. Additionally, in my previous role I was selected for deployment overseas, tasked with the training of new employees in various systems and protocols for the establishment of a new call centre in that location. I'm also certified in the following fields: * Customer Focused Management * Customer Service - Confrontation and Conflict Management * Brand Management for Social Media and Wireless Technologies