Nikki McConnell

Customer relations management professional with a drive for excellent communication. Customer service background and education in hospitality. Leading team members to strive for satisfaction. Client Relationships Develop and maintain effective client and customer rapport for mutually effective business relationships. Demonstrate excellent customer service by including the client's direct narrative to assist in quality assurance. Implement communication strategy as provided by marketing team in order to build catering revenue. Financial Performance: Responsible for delivering food and labor targets. Develop and execute strategies to achieve catering revenue forecasts. Event design and planning