nikki holt

* Coordinated Cardiology and EP procedures with the hospital including Angiograms, Angioplasties, Pacemaker Implants/Generator changes, CTO’s, Tran-Esophageal Echocardiograms, Cardioversions, Lync and ICD Implants * Scheduled new patient and follow up appointments for general Cardiology, Electrophysiology, Atrial Fibrillation Clinic and Cardiac Device, with a total of 35 providers at 8 clinic/hospital locations * Managed incoming referral work ques, and OnBase-Right Fax referrals/incoming procedures

* Planned and coordinated all surgical activity between the patient, doctor, hospital, and insurance carriers for in/outpatient surgeries at multiple Legacy and Providence facilities * Verified patient medical and dental insurance policies, and developed estimates based on those benefits * Collected large, pre-surgery procedure deposits from patients * Authorized and appealed surgeries on the patient’s behalf * Prepared surgical files, counseled of patients for upcoming surgical procedures, and schedule pre and post op visits.

* Managed entire practice staff under the supervision of practicing doctor, including Front Office Administration, and Physician and Medical Assistants * Performed HR responsibilities including new employee hires/terminations and training * Processed employee payroll and daily transfer of business revenue * Conducted monthly office meetings between staff and insurance, medical equipment, and pharmaceutical representatives * Credentialed practice and provider’s annual insurance agreements * Responsible for all in house billing and accounts receivable * First point of contact for all insurance companies, attorney offices, and patients

* Responsible for daily opening and closing of clinic * Managed all front office administrative personnel at the Cave Creek location * Developed efficient tools and techniques implemented in maintaining patient flow throughout a high volume physical therapy office * Verified insurance and pre-authorizations for patients office visits, while collecting co-pays, co-insurance and deductibles upon arrivals and departures * Involved in core team hiring committee, that was responsible for interviews, departures, and training of new employee’s * Processed medical records and releases upon patient, attorney, and court appointed requests * In charge of ordering office and medical supplies for the clinic * Worked with doctor offices regarding patients treatment plans and continuation of care

* Monitored the patient flow of a busy medical office, by checking patient’s in and out, and verifying patient’s insurance benefits and eligibility prior to arrival * Prepared patients/rooms for physical examinations through measuring vitals, interviewing patients to obtain medical histories, explained treatment procedures, sterilized equipment, and properly disposed of contaminated supplies * Administered vaccines/ CBG testing, conducted blood draws, drug testing and urinalysis * Performed FAA and CDL physicals through the use of eye charts/Titmus machines and hearing devices * Answered multi lined telephones, and filed/faxed referrals, prescriptions, and other important medical documents * Responsible for submitting office visit medical claims to insurance companies to ensure payment

* Partnered with an Account Executive to review customer service incidents and identify opportunities for up-selling * Organized and conducted monthly business reviews with large clients, to discuss conflicts and overall monthly growth * Implemented new client orientation and on-boarding through conference calls and web sharing * Trained clinical and operational staff on new client requirements * Problem solved complex case issues according to customer needs and objectives * Investigated and resolved quality issues, errors, and customer complaints and concerns * Made outbound calls to existing clients in assigned territories to build relationships with case submitters, and to identify cross/up-selling opportunities to increase volume * Worked with the Clinical Operations team to complete root cause analyses, implement change processes and coordinate quality improvement plans * Generated and assembled monthly reporting for assigned territory, by analyzing, and communicating trends and monthly issues to each client

Support the VP of North America Sales, VP of Marketing, and the VP of Finance & Administration