Nikkee Boyle

- Delivered $170,000 of airfare savings in 2025 as manager of our unused ticket program. - Coordinated group and corporate travel program servicing 28,000 employees. - Facilitated improvements and adherence to company travel and expense policy. - Recipient of 2025 Stellar Achievement Award

- Built and managed programming to automate GDS and NDC post-ticketing management. - Reduced post-ticketing automation failures by 71% & manual work on booking cancellation failures by 68%.

- Provide leadership and support to agents while monitoring and managing enquiry volumes and staffing as Duty Manager/Shift Supervisor - Assist with education and training of agents - Support leadership team with vision and focus of the team

- Consistently a top performer in volume and efficiency, rated among the top consultants each month for total billings, calls per hour, and billings per hour. - Consistently a top performer in booking accuracy, with over 99.1% accuracy every month. - Recognition & awards include multiple months as the top consultant, best stats, and ultimate team player.

- Provided impeccable service to Virgin Australia's most valued guests. - Identified and provided recovery to guests impacted by weather or mechanical disruptions. - Provided operational information and support to clients and internal stakeholders using Sabre Movement Manager and Ticketing platforms.

- Contributed to the creation and development of loss leads and tactical air and land specials hub which increased online enquiry by 300% - Sourced and curated brand-specific product and tactical deals, liaising with internal stakeholders and suppliers to provide marketable product to various brands - Managed competing priorities and balanced workload between scheduled marketing deadlines and tactical sales requiring immediate action

- Grew my portfolio from $400,00 to $700,000 in annual revenue within six months through word-of-mouth referrals, advantageous lead generation, and strong professional relationships. - Won new business by pitching to potential clients with Business Development Managers and retained all new business won for the duration of my time in the role.

- Reached booking targets each month while always maintaining at least 98.5% accuracy - Triaged inquiries from various sources to provide timely assistance where most urgently needed

- Consistently converted approximately 70% of all enquiries to bookings - Grew client portfolio through repeat business and word-of-mouth referrals - Achievements and awards included five personal best commission transfers, one Top Novice and two Top Part-Timer awards, as well as a High Achiever Million Dollar Consultant award.

I completed two years of my Undergraduate degree at Purdue University in West Lafayette, Indiana