nikita snurcov

As the Account Manager at Cherry, Nikita is responsible for all correspondence with the company's clients. While working with the clients, Nikita also makes sure that the projects are completed thoroughly and according to the highest standards to meet, and exceed, the client's expectations. This double position has forced Nikita to understand and appriciate time management, as well as the art of delegating tasks that can be performed by a dedicated person. While being time- and energy consuming, this position offers an interesting challenge that opens up new posibilities to learn and to deepen his understanding of human interactions and relationship.

Cherry is a fast-growing digital company that offers full-stack services to its clients. At the same time it's developing 2 more products targeting the US market. Nikita's responsibilities is making sure that both project convey the right message to the customers. This includes both writing great content, and ensuring the projects' integrity and great work flow. Aside from writing and managing web content, Nikita has been involved in creating the UX part of the websites owing his experiece from the previous positions.

Managing a team of 6 Customer Support agents to make sure users receive only the best replies and their questions never go unanswered. Creating flexible schedules that would suit all active agents and maintain a stable 24/7 support. This has been an excellent opportunity to learn the basics of team and time management, as well as to grow better at many psychological aspects of working with a team of different and extraordinary people.

As a Customer Support Representative, Nikita was responsible for talking with end-users and resolving any of the issues that might have appeared during their experience and work with IAM Corp. During this period Nikita learned to value each and every customer and treat them with a unique and tender approach to make sure they are always happy and willing to grow further.

You never do just "that one thing" in a startup. That's why during his position as the Chief Content Officer at Fentury Nikita learnt a lot on various topics: from basic content management to dealing with PR and journalists. He was responsible for covering the startup's life on social media, writing blog articles and filling the website and app with relevant information. Most of what you see in Fentury is his doing.

Moldova State University provided a stable economics basis for Nikita's further interest in Personal Finance and FinTech in general. Various courses and in-depth studies helped him develop a passion for learning new information - an everlasting search for knowledge and interesting ideas.