Nikita Khanvilkar

Developed a custom Order Management application in ServiceNow Studio tailored to client-specific requirements. Integrated external systems with ServiceNow to ensure seamless data exchange and process automation. Designed and created custom tables with robust Access Control Lists (ACLs) to ensure data security and compliance. Configured form layouts, including form sections and design, to optimize usability and information flow. Performed application administration by setting up Users, Groups, and Roles; implemented SLAs aligned with client-specific service metrics. Designed and implemented approval workflows using ServiceNow’s Workflow Editor for business process automation. Managed application deployments using Update Sets to migrate customizations between ServiceNow instances. Utilized Transform Maps and Import Sets with Data Sources to import and structure external data efficiently. Developed Business Rules to address complex server-side logic requirements. Improved the user interface by creating intuitive UI Actions, enhancing the overall user experience. Implemented Client Scripts for real-time client-side validations and dynamic form behavior using Glide APIs (GlideRecord, GlideForm, GlideSystem). Enhanced operational efficiency by configuring system notifications and automating user provisioning via Inbound Email Actions