Nikhil Kelkar

• Coordinate global employee recognition initiatives from planning through execution, including timeline management, communications, senior leadership engagement, international travel logistics, and budget oversight • Manage DEI awareness sessions and leadership training programs for global and corporate teams, leading end-to-end delivery including vendor sourcing, stakeholder coordination, event planning, and session facilitation • Design post-training surveys, analyze leadership and participant feedback, and propose continuous improvement plans to enhance program effectiveness • Own learning platform administration and vendor licenses (LinkedIn Learning, Catalyst, Preply, Berlitz), and develop and distribute monthly L&D newsletters and internal learning promotions • Support the full recruitment lifecycle, including candidate pre-screening, interview coordination, and hiring logistics in close partnership with the Talent Acquisition Manager • Process business unit invoices using Bottomline and partner with Procurement to secure vendor contracts and licenses through SAP Ariba • Support the global performance management program across goal setting, mid-year reviews, and year-end evaluations; create job aids, distribute performance reports, and serve as the primary operational point of contact for global teams

In this role, I managed day-to-day office operations, supported employee onboarding and offboarding, and helped coordinate workspaces. I assisted with staff events and social committee programs, and handled all aspects of mailroom operations, including receiving and distributing mail, and managing outgoing shipments using various courier services. I also processed service requests for outgoing packages through ServiceNow to ensure timely delivery and efficient support.

In this role, I provided front-line support to thousands of TTC customers, by offering clear, helpful guidance. I was especially focused on creating a positive and welcoming experience for all riders. I also supported customers with disabilities or unique needs by helping them identify accessible travel options. During service interruptions, I addressed inquiries ensured customers felt informed and supported.

As a cashier clerk, I handled cash and packages with a strong focus on accuracy and security. I balanced batches in the computer system, generated reports to support financial processes, and followed strict security and privacy policies to protect sensitive information.

-Acquired in-depth knowledge of HR principles and personnel administration, preparing me for dynamic roles in the field. -The curriculum focused on applied learning, interaction with industry professionals, and a sustainable human capital advantage