Nikhil Kumar

Program Lead - Enterprise Applications @ Apple

About

Seasoned IT professional with 14 years of experience in SAP consulting, Delivery management, Program management, Project management and Pre-sales roles. Proven experience in Program Manager/Project Lead roles, with expertise in delivery of cost effective solutions and managing globally dispersed cross functional teams. Experience in service delivery of large support and enhancement projects and leading complex global implementation projects, managing budgets of $ 5 million and team size of 60 consultants. Played critical client facing lead roles at onsite in US and Singapore for 4+ years. Extensive experience of multiple Implementation, Production Support, Enhancements, Roll out and Upgrade projects for leading clients and well versed with ASAP & Agile methodologies. Deep expertise in SAP consulting in Order to Cash and Logistics space for leading global multinational corporations. PMP, ITIL V3, S/4 HANA certified professional having good business process knowledge of Hi-Tech, Healthcare and Retail/CPG sectors. MBA in Marketing & Systems management from Top B-School (IIFT, Delhi) and BE from Top Engineering College (DCE, Delhi). Specialties: Program Management, Project Management, Delivery Management, Service Delivery, SAP Consulting, SAP SD, SAP EM

Country

India

City

Hyderabad

Industry

Information Technology & Services

Skill

Pre-sales, Project Management, Program Management, SAP Consulting, SAP, SAP ERP, SAP Implementation, Project Planning, Consulting, Solution Architecture, Software Project Management, Project Delivery, Service Delivery Management, SAP Delivery Management, SAP Project Management, SAP Sales & Distribution, SAP Projects, IT Project & Program Management, IT Project Leadership, IT Service Delivery

Experience

Program Lead - Enterprise Applications

Apple

2021-8 - Present · 5 yrs 2 mos

Hyderabad, Telangana, India

Enterprise Resources Planning Project Manager

Alcon

2020-1 - 2021-8 · 1 yr 8 mos

Principal Consultant

Wipro Limited ( Client : Apple)

2017-9 - 2020-1 · 2 yrs 5 mos

Bengaluru Area, India

• Program lead responsible for end-to-end delivery of multiple projects in SAP order to cash & logistics space for Apple client. • Handling projects for new country roll outs and track and trace solution. • Responsible for building competency and onboarding and grooming new resources. • Point of contact for client at offshore and responsible for account growth. Worked on SAP HANA proof of concept for the client.

Principal Consultant / Senior Project Manager

Infosys ( Client : Apple & Alstom)

2012-4 - 2017-9 · 5 yrs 6 mos

Bengaluru Area, India

• Delivery lead involved in delivery of multiple projects in SAP space for clients: Apple and Alstom. • Responsible for all aspects of project management and managed a team of 50 consultants. • Worked extensively as architect and program lead in SAP order management & logistics execution areas with deep expertise in order to cash , I-doc, inbound and outbound logistics and pricing areas. • SAP lead for key projects at Apple including outbound and inbound supply chain tracking solution and geographical and retail expansion for APAC countries. • Project lead for multiple country roll outs for Alstom's transport business. Responsible for delivery of project solutions. Lead GST implementation at Alstom. • Helped in building competency in SAP SD, Logistics and SAP EM areas. • Involved in driving new and existing client pursuits, managing RFIs/RFPs, and pre-sales activities.

Senior Technical leader

Philips

2011-4 - 2012-4 · 1 yr 1 mo

Bengaluru Area, India

• Track lead for Philips SAP healthcare system managing sales and customer service incidents and mobile application used by field service engineers across the globe. • Managed team of 15 consultants, consisting of Philips internal and other vendor resources. • Responsible for incident management and problem management activities. • Managed the support and enhancements for the new mobile functionality implemented and used by field service engineers across the globe. • Managed incidents in SAD sales and distribution and SAP custom services areas

Senior Consultant

Infosys Technologies Limited ( Client Apple and P&G)

2005-5 - 2011-3 · 5 yrs 11 mos

Bengaluru Area, India

• Support lead through Infosys for Apple's SAP system. Managing the support, enhancements and regression testing operations for Apple managing a team of 30 consultants. • Point of contact for Apple management and business people, with responsibility for meeting all the SLAs. • Responsible for driving continuous improvement to streamline processes and make them more efficient. • SAP OTC , performance and cutover track lead for upgrade of Apple's SAP landscape to SAP ECC 6.0 • Handling multiple enhancements at Apple to improve customer experience and streamline processes • Managing the order management and billing track to implement a simplified, standardised, flexible and scalable global SAP solution for P&G’s European operations.