Niket Ranjan,

• Executed multiple assortment reviews by analyzing proposals and developing business, customer insights and competitor intelligence using data gathered from different vendors • Oversaw vendor onboarding and RFP process for vendor purchase agreements • Provided a financial overview of sales performances and financial results on a weekly basis and conducted comparative market study to assess the impact to category and brand • Developed and managed digital assets such as buying guides, videos, PDPs in order to boost sales of close to 1000 products

• Planned and directed phases of website development using Agile methodologies, including product backlog creation, prioritization, velocity assessment, sprint planning, backlog grooming, leveling and execution • Attended several sprint planning and sprint review meetings to ensure the prioritization of product backlog was as per requirements and evaluated the developed iterations on the basis of the Definition of Done (DoD) • Led multiple review sessions with the development team to ensure Business Requirement Documents and Functional Requirement Documents (BRD & FRD) were complete for the initial phase of the launch • Created User Stories, As-Is and To-Be Process Models, and Requirements Traceability Matrix (RTM) to expedite the design and development process of the website • Collaborated with the testing team to kick off UAT testing, created UAT test plan and executed UAT test cases • Developed presentations and sales pitches to acquire local sellers from different parts of India showcasing the advantage of online marketplace as a means of additional revenue stream • Convened meetings and seminars for the sellers listed on the website and developed training materials to ensure optimum usability of the website and its social media theme • Developed online marketing campaigns by using Search Engine Optimization (SEO) and affiliate programs leading to an increase in the number of unique visitors by 58%, page views by 130%, & conversion rate by 45% • Responsible for mentoring new hires for the customer support team • Developed and managed project budgets and forecasts and also prepared and reconciled financial month-end and quarterly variance reports for relevant financial presentation to the senior management

• Administered JIRA and Confluence to manage a virtual ITDS team (located in US and India) • Introduced Agile service management techniques such as Kanban, planning poker and Minimum Viable Process (MVP) • Coached 10+ new recruits with the fundamentals of Agile and Scrum practices in service management • Assisted Process Owner in development and prioritization of Process Backlog

• Facilitated the transition of the project from waterfall to Agile while acting as a Scrum Master of a 6 member team involved in development of a new order gateway that reduced the operating cost by £10,000/quarter • Conducted JAD sessions by engaging business stakeholders to gather business requirements, define use cases, prioritize the business requirements to create a detail BRD • Brought in Agile best practices such as time-boxing, continuous integration, code reviews, transparency, self-management, and accountability resulting in velocity improvement of more than 100% • Utilized burndown charts and review dashboard/Kanban board to assure that the team is delivering iterative and incremental quality features with the product • Managed closed interactions with Product Owner to maintain, prioritize and stack rank the Product backlog • Applied planning poker technique for user stories estimation and facilitated task level estimation for user stories • Led multiple review sessions with the development team to ensure Business Requirement Documents and Functional Requirement Documents (BRD & FRD) were complete • Organized reviews, effective retrospectives, release planning, defect calls, and sprint review (demo for client) for iteration delivery on committed user stories • Led multiple grooming sessions with product owner to ensure the prioritization of the product backlog • Collaborated with the team to kick off UAT testing, created UAT test plan and executed UAT test cases

• Led 3rd line support team and handled all P1 and P2 level issues across the entire incident lifecycle and change requests using Clarify CRM and HP Quality Centre • Developed a standardized pre and post-deployment plans based on ITIL best practices and successfully deployed 32 weekly releases and 6 major releases to improve the performance of the order gateway • Responsible for creating performance reports and maintaining research and resolution knowledge via Clarify CRM, JIRA and Tortoise SVN that conform to TCS’s standard operating procedure to meet client requirements & SLAs • Responsible for developing UAT test cases related to functional requirement

Worked on the Electronic Control Unit mapping of Volvo buses to reduce the CO2 emission

Bachelor of Technology (Electronics and Communications)