Nihar Shah

Successfully leading initiatives that improve client processes by implementing Lending applications and third-party integrations, resulting in enhanced productivity. • Conducting business analysis sessions and business process mapping sessions to ensure smooth operational process and process compliance for implementation • Collaborating with stakeholders to define Scope of Work and finalize Go Live strategy, mitigating project risks. • Manage the Product Roadmap, ensuring effective solutions that addressed customer challenges. • Managing Team of Business Analysts and ensuring maximum productivity and delivery during the defined timeline

• Collaborated with lending institutions to gather and document requirements, ensuring alignment with RBI guidelines. • Developed comprehensive Functional Specification Documents (FSDs) and product documents for new enhancements. • Facilitated implementation of solutions, enhancing client internal processes and third-party system integration. • Engaged in business analysis sessions to define KPIs, assess risks, and finalize technical specifications, improving overall project outcomes. • Managed a team of business analysts, enhancing solution quality and driving user productivity. • Facilitated business analysis sessions, leading to improved project outcomes and risk assessment. • Handled Product Roadmap initiatives and ensuring correct solutions in place helping customers solve the problems enhancing user productivity and buisness growth

• Collaborated with stakeholders to understand enhancement requests for the FinnOne application, ensuring alignment with business needs. • Led a team of 8 in monitoring testing processes and root cause analyses, significantly enhancing team performance and quality. • Conducted data health checks for migrated cases, facilitating approvals through effective communication with users and vendors.

• Spearheaded the implementation of a Loan Management System for various loan types, ensuring compliance with company standards. • Successfully migrated the Wholesale portfolio within a tight deadline, enhancing operational efficiency. • Collaborated with system providers to streamline processes and maintain data accuracy throughout the migration.

• Created contracts, managed limits, and processed disbursements for customers of TCFSL, including supply chain finance, working capital loans, vendor discounting, T-Cheque Facility, term loans, equipment finance, and project finance. • Prepared Repayment schedules for the loans and reconciled customer accounts. • Reported non-performing accounts (NPA) customers to CIBIL on a monthly basis, maintained security deposit schedules, provisioned interest, and issued receipts for collected deposits. • Resolved audit and statement of accounts queries, managing regional operations queries, and tested new functionalities.