Nihareeka Rode

General Manager @ COWRKS

About

Have you heard about Jack? I bet you have. He is the ultimate multi-tasker known to the world. Now, I may not be as famous as him. But if you are thinking about a multi tasker who likes doing it and is fairly efficient at it, you've reached her profile. As the primary business leader of the city, there is something new about people & businesses that I encounter every day at CoWrks. Understanding the way people think and what makes them feel great at work is the soul of what my team & I bring to their table in all the aspects. This includes but is not limited to Operations, Customer Relations & satisfaction, Revenue Generation & Maximisation, Community Building and Business Strategy. I lead a team of motivated individuals who work innovatively to enhance customer experience and suggest customised work solutions to businesses aiming for enhanced productivity. Prior work experience includes varied roles across the co-working & hospitality industry with market leading brands like WeWork, Regus & The Park Group of Hotels. When I am not working, I love to cook, read, travel and watch travel & food shows. I constantly endeavour to learn new things to strive and be a better person both personally & professionally. Reach out to me to talk about how I can help you find and create a dream workspace which your team would love to come to every day. (Or Food or Travel after 6 pm! )

Country

India

City

Mumbai

Industry

Real Estate

Skill

Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Teamwork, Hospitality, Social Media, Event Planning, English, Event Management, Hospitality Management, Time Management, Customer Service, Customer Satisfaction, Front Office, Hotel Management, Hospitality Industry, Hotels, Management, Marketing Strategy

Experience

General Manager

COWRKS

2024-1 - Present · 2 yrs 9 mos

Mumbai, Maharashtra, India

-Leading Community & Operations for the West Region at COWRKS -Spearheading national events & initiatives to elevate operational excellence and craft seamless member journeys across centres -Curating and executing immersive engagement experiences across India to deepen brand affinity and enhance community stickiness - Designing processes & frameworks to ensure smooth & compliant operations in the country -Designing intelligent feedback ecosystems and driving actionable analytics to continually enrich member satisfaction and retention -Contributing to the creation of impactful training frameworks for community teams nationwide -Playing an integral role in shaping brand standards and experience touchpoints that define our organisational ethos -Leading & collaborating on experiential design for upcoming products to ensure intuitive and thoughtful member experience

City Lead- Experience

COWRKS

2020-2 - Present · 6 yrs 8 mos

Mumbai, Maharashtra, India

Managing a portfolio of about 5000 seats with a potential annual revenue of INR 65 CR across all the locations in Mumbai including Startups, Enterprise and Fortune 500 clients Driving Customer experience & relations, Operations, Auxiliary Revenue Generation, Revenue Maximisation, Business Profitability, Events and Vendor Management for Mumbai. Training & Mentoring the experience team Pan-India through one on one & group sessions.

Deputy General Manager- Experience

COWRKS

2022-1 - 2024-4 · 2 yrs 4 mos

Mumbai, Maharashtra, India

Senior Manager, Experience

COWRKS

2021-3 - 2022-1 · 11 mos

Mumbai, Maharashtra, India

Community Manager

COWRKS

2018-1 - 2020-2 · 2 yrs 2 mos

Mumbai, Maharashtra, India

Planning & Leading Customer Experience, Non Desk Revenue, Operations, NPS Ratings & Event Planning for the largest location in Mumbai for some of the biggest enterprises in Telecommunication, Retail & manufacturing and some of the hottest startups in India

Community Lead

WeWork India

2017-6 - 2017-11 · 6 mos

Mumbai Area, India

Building Communities. Curating & delivering high quality events to boost member experience & future sales. Business Development through networking,referrals & events. Enhancing member experience through personalized service & hospitality. Supervising the upkeep of the location.

Community Manager

Regus

2015-2 - 2017-5 · 2 yrs 4 mos

Mumbai Area, India

Driving customer satisfaction,retention & sales for the location. Ensuring operational excellence and efficient vendor management Supervising Debt Control & profitability. Training & mentoring new joiners in the city.

Customer Service Representative

Regus

2013-5 - 2015-1 · 1 yr 9 mos

BKC,Mumbai

Managing the Front desk and attending to all the customer queries for the largest location by seats. Driving sales through visitor interactions. Ensuring accurate billing of services and collecting dues. Driving centre operations & basic IT trouble shooting.

Management Trainee

The Park Hotels

2012 - 2013 · 1 yr

Hyderabad

Managing the Front Desk Operations Including guest services, Guest check-ins, Audits for 280 rooms. Acting as the Duty manager to co-ordinate with the Rooms, Food & Beverage & Finance departments to ensure seamless and memorable guest experience. Improve guest ratings through innovative delight moments.

Intern (operations)

Busy Bee Co. Pvt. Ltd

2011-5 - 2011-6 · 2 mos

Calling perspective clients for B2B exhibitions. Supporting in the client & guest management during the exhibitions/events. Collecting data and contacts for gathering new clients.

Intern (Operations)

Busy Bee Co. Pvt. Ltd

2010-12 - 2011-1 · 2 mos

Calling perspective clients for B2B exhibitions. Supporting in the client & guest management during the exhibitions/events. Collecting data and contacts for gathering new clients.

Summer Intern

McDonald's India

2010-5 - 2010-6 · 2 mos

Handling the Grill, Fryer, Beverage, Icecream & burger assembly stations. Order taking & serving within record time. Supervising the shifts during off peak hours.