Nigina Miyerbekova

Head of Department Drove +13% In-Room Dining and +27% Honor Bar revenue vs. budget 2025 YTD. Achieved 96.7 LQA, 94.6 Forbes scores for IRD Service, and 94.1 IRD Service Satisfaction in Guest Voice. • Managed full P&L, optimized operations, and maintained top-tier service standards through data-driven performance control. • Recruited, trained, and led a high-performing team, ensuring guest loyalty and consistent brand excellence. • Enhanced upselling strategies and guest experience initiatives to maximize profitability and market positioning. • Acted as Manager-on-Duty when required, supporting cross-departmental coordination and real-time guest recovery.

• Supervised daily In-Room Dining & Honor Bar operations, ensuring compliance with luxury brand and service standards. • Coordinated team scheduling, set performance goals, and managed task allocation to ensure smooth operations, including during peak periods. • Conducted inventory control and stock counts, supporting cost efficiency and loss prevention. • Led onboarding and on-the-job training, reinforcing service quality and upselling practices; implemented a Best Practice «Room Service Examination», resulting in improved guest satisfaction scores and stronger audit performance. • Utilized Opera PMS for guest profile management, billing coordination, and interdepartmental communication to ensure a seamless guest experience.

• Supervised outlet operations with a focus on team coordination, efficiency, and achievement of financial and service goals. • Guided and supported team members, maintaining high morale and consistent guest satisfaction. • Oversaw daily floor and bar operations, ensuring flawless beverage, food service and consistency with luxury brand standards.

Learning Coach • Coordinated shift performance and ensured cooperation between service, bar and kitchen teams. • Mentored new employees through practical coaching and one-on-one sessions, contributing to strong training performance, high audit scores, and the establishment of an F&B learning system. • Elevated guest interactions through proactive engagement and attention to detail.

Learning Coach • Supported onboarding and delivered service trainings, implemented Best Practices through structured service cards and developed training material. • Assisted in introducing updated menus and maintaining presentation standards. • Contributed to improved team performance and enhanced guest satisfaction.

• Provided attentive guest service and maintained outlet readiness during operations. • Built strong fundamentals in luxury hospitality and teamwork.