Nigel Douwes

Expanding my role into supporting an additional 3 properties in Bangkok - Oakwood Studios Sukhumvit Bangkok, Somerset Sukhumvit 71 and Lyf Sukhumvit 8.

The first hybrid Somerset in Thailand, speaking to both long term residents and transient guests by offering a range of serviced residences and hotel rooms. In charge of a total of 445 units, meeting facilities and several retail tenants. Top 10 ranking among 1600 hotels in Bangkok on TripAdvisor, winning the 2023 Traveler’s Choice and 2024 Best of the Best Award - putting our property among the 1% of the worlds best hotels.

Supervising the day to day operations of 235 serviced appartement at the Somerset Park Suanplu in one of Asia’s biggest metropolitan areas. Working hand in hand with our different departments to ensure a comfortable environment for our long term and short stay guests.

Overseeing both Préférence Hotels in the Bali region - leading daily operations through junior managers, while directly overseeing supporting departments. Taking charge of Maison Aurelia in Sanur, accommodating 42 spacious suites for single travelers or families, new defined restaurant concept and Day Spa managed by Mandara. Overseeing other Préférence hotels in Bali with a main focus on revenue maximisation by yielding small inventory, developing updated marketing strategies based on hotel’s different target markets and stimulating sales synergy.

In charge as Pre-opening General Manager for the first luxury boutique resort in Nusa Lembongan, Bali with 12 spacious rooms and 3 multiple bedroom-villas. Signature restaurant, 2 swimming pools with integrated pool-bar, Fitness center and Spa. Conceptualizing a new approach on guest service and implementing new features enhancing a seamless guest experience. Reaching the #1 TripAdvisor position within 8 months after opening.

Taking over the roll as General Manager of the Plataran Borobudur Resort & Spa, to fully focus on revenue maximization strategies across all departments by developing a strong guest experience. Being heavily involved in creating new Food & Beverage concepts and guest activities highlighting the cultural heritage of the area. In the same role, supervising the primary construction of what is now the Plataran Heritage Borobudur - a 70 room hotel with ballroom adjunct to the existing resort.

Interim General Manager for the Plataran Borobudur Resort & Spa counting 21 spacious villas, 2 restaurants, spa and ballroom. Main responsibilities in assisting and guiding the team in the daily operations, setting out new strategies to achieve revenue goals, upgrading standards and focusing on increasing guest satisfaction.

Resort Manager for luxurious 8 villa-resort located on Waecicu Bay, Flores. Plataran Komodo Beach Resort is the first luxury resort in the area, opening up to a new market to the destination of Flores & Komodo. Headed the project team in charge for complete refurbishment and expansion in the beginning of 2016, including additional villas and restaurant.

Event Management Trainee for Pullman Hotels in Bali, Indonesia. Carrying the responsibility of setting up and coordinating the hotel's small and middle size events, meetings and fuctions.Supporting role in setting up and coordinating big events. Been responsible for big events, like the Meier's Weltreisen Far East Live Seminar 2013 & Navman Wireless Salesperson 2013 conference.

Responsible for the marketing activities of a high class restaurant with seating capacity for 90 guests, especially with the use of Social Media, like Facebook and Twitter. Also participating and consulting on the restaurant's upcoming events and activities.

Responsible as Chef de Partie of preparation work, starters and desserts at a high class restaurant with seating capacity for 90 guests. Secondary tasks included ordering of products and maintaining the hygiene code (HACCP).

Food & Beverage trainee at the Mare Nostrum Resort (3 complex/ 1000+ rooms) in Tenerife, Canary Islands. Rotating between several of the hotel's medium to high-end outlets, with responsibility to single handed managing the bar of a theatre (300 seats) connected to the hotel during evenings.

Studies on international hospitality management following the "Problem Based Learning"​-concept of approaching hospitality related cases in small groups simulating management challenges. Bachelor thesis: "MICE-guest satisfaction: What is causing the low satisfaction score below the 8 of the Asian benchmark regarding MICE guests at (Hotel X)?"​ Bachelor dissertation: "Social Media: Marketing and Yield"

Vocational education, focused on the essentials of hospitality management strongly centred around the practice of food and beverage. Weekly lessons in cooking and serving methods, according 5 star international hospitality guide-lines. Special attention on multi-lingual approach to hospitality-jargon in Dutch, English and Spanish. I attended the "fast-track" program which allowed qualified students to summarize the 4 year education into 2 years.