nidhi dubey

manager - fraud risk

About

I am an enthusiastic individual who believes in collaboration & excellence. And an experienced professional in Claims and fraud risk management. My experience in different verticals of Life insurance industry spanning from New Businesss to Claims to fraud risk management gives me an insight of end-to-end Insurance business process. Have excellent people skills and an eye for detail approach.

Country

india

City

gurgaon

Industry

insurance

Skill

insurance, mis, claim, team management, management, underwriting, relationship management, business process re engineering, risk management, business process, vendor management, brokers, sourcing, reinsurance, claims management, business development, management information systems, business analysis

Experience

manager - fraud risk

max life insurance company limited

2017-10 - Present · 9 yrs

officer - branch operations

hdfc life

2006-4 - 2011-7 · 5 yrs 4 mos

* Responsible for entire Operational activity of the Branch & Customer Satisfaction. * Scrutiny & underwriting of the New Business sourced in. * Scrutiny and processing of Claims, grievances, further requirements and other Policy servicing. * Customer’s query handling, redress their grievances & cross selling through walk-in customers. * Working on projects for improving Persistency. * To maintain various operational MIS and their analysis, which includes; productivity & performance analysis of the team, Conversion MIS, Business Leakages etc.

deputy manager - claims

hdfc life

2011-8 - 2017-10 · 6 yrs 3 mos

* I am leading a team of 6 Claims assessors & responsible for their aggregate performance, development & productivity; including below roles/responsibilities: * Monitoring the compliance of regulations laid down by IRDA. * Analysis & reporting of data through MIS & dashboards to Senior Management & regulators. * Handling projects on system enhancements towards automating and improvement of the Business Processes. * Review, Upgrade and document the process. * Fraud Analysis and decision making on the claim cases. * Liaise with cross functions, re insurers and senior management for Claims Cases & projects.