Nicole Yuan He

Company: IPSY is the world’s largest personalized beauty membership, serving millions of members monthly across the U.S, Canada, and Mexico. Role: Over more than a decade at IPSY, I’ve grown from Production Manager to SVP of Operations, reporting directly to the CEO; lead a global team overseeing the full operations value chain and customer experience functions. Serve as a member of the Executive Leadership Team (XLT), shaping strategy and driving company-wide KPIs for growth, efficiency, and member satisfaction. Key Achievements: Scaled IPSY from startup to $1B revenue at peak, evolving from hands-on operations manager to SVP overseeing global supply chain, customer experience, payment/fraud operations, and procurement. Lead the entire spectrum of supply chain operations, including sourcing, fulfillment, and logistics. Oversaw $210M+ in annual spend across products, services, and fulfillment, optimizing cost structures while improving delivery performance and member satisfaction. Drove operational transformation through automation and AI, implementing machine learning in personalization, demand forecasting, and member support to deliver double-digit efficiency gains. Integrated Customer Care into Operations, redesigning service strategy, selecting next-gen helpdesk and automation vendors, and managing BPO partnerships across Asia and Latin America. Strengthened supply chain resilience, shifting multi-country sourcing and logistics during global disruptions, ensuring on-time delivery across millions of monthly shipments. Built a performance-driven global team spanning U.S., Mexico, and Asia, fostering a culture of ownership, transparency, and continuous improvement. Upcoming focus: Leading company-wide Indirect Procurement function to centralize vendor management, leverage spend efficiency, and drive enterprise value creation.

MSx is a full-time Masters program at the Stanford University Graduate School of Business. Established in 1957 as the Sloan Fellows Program, MSx is designed to prepare experienced leaders for senior roles in business and government.

Company: Global sourcing and manufacturing firm serving fashion and lifestyle brands across Europe. Role: Founded and led end-to-end operations — from product design, factory management, and sourcing to logistics and export. Built the business from the ground up to become a trusted supplier to global retail brands. Key Achievements: Grew business to $50M+ annual revenue, supplying over 8 million garments per year to clients across Europe. Managed 3 owned factories and 20 contract manufacturers, ensuring product quality, speed to market, and cost efficiency. Built a multi-country supply chain network across China, Vietnam, and Bangladesh to balance cost, speed, and capacity. Implemented lean manufacturing and QA systems, reducing defect rates and improving production predictability. Hired, trained, and led a 200+ person cross-cultural team, bridging cultural and operational gaps between Asian production and Western retail clients. Developed deep expertise in global sourcing, pricing negotiations, logistics coordination, and export compliance.

Helped establish first joint-venture hotel management college in China. Maintained support systems for instructional processes including preparing Assessment Committee Documents, examination processes, course reviews, and evaluation analyses. Supported Dean as Secretary, communicated with students and faculty, recruited interns, and supervised their work.

Best academic achievement in BBA course Nestle Food Service Award for Best Food & Beverage Student Best Student in Hotel Operation III; College-level Outstanding Student Award Vice President of Management Committee, 2001 Member, Eta Sigma Delta – International Hospitality and Tourism Management Honor Society Volunteer multicultural mentor and translator