Nicolette Omarjee

• Manage budgets and forecasts, oversee the procurement budget for stock purchases. • Ensure all departments operate in an appropriate and cost effective way. • Purchase materials, plan inventory and oversee warehouse efficiency • Help the organization’s processes remain legally compliant, e.g: TAX, VAT, COA Food Industry, Regulatory and Statutory Requirement and BBEE compliant • Examine financial data and use them to improve profitability • Manage budgets and forecasts • Perform quality controls and monitor production KPIs addressing corrective and preventative actions • Manage and direct operations team to achieve business targets. • Build strong relationship by addressing customer issues and complaints in a timely manner. • Assist in employee appraisals KPA, promotions, compensation and termination based on the performance review. • Provide operational support and guidance to staff. • Maintain accurate and clear documentation for operational procedures and activities. • Work in compliance with company policies and procedures. • Ensure team follows standard operating procedures for all operational functions. • Conduct regular meetings with team to discuss about issues, concerns, updates etc.

• Managing, measuring and assessing performance. PMA • Formulate staff remuneration and commission structures • Supervising, motivating and monitoring team performance, • Compile statistical reports and analysis of sales profits/income. • Key accounts management as well as company brand management • Setting budgets/targets; • Liaising with customers (which may include actual selling); • Motivate and substantiate sales projections. • Exports sales • Maintain current clientele and build on new business. • Maintain service level agreements and sales targets per project. • Direct and coordinate activities involving sales of manufactured products and sourced products. • Monitor customer preferences. • Contact regular and prospective customers to introduce company products, and solicit orders. • Handling disciplinary issues. • Manages and maintain government department contracts and markets and develops new additional markets. • Compilation of Tenders & RFQ’S

• Responsible for the operations of 5 Forex World branches in Gauteng. • Assist in hiring and termination process of all branch employees. • Ensuring that each branch has enough cash and foreign currency to trade it. • Prepare employee schedule weekly day and nightshift. • Handling of escalated client concerns and queries. • Reporting sales activities, which include lead tracking, new business follow ups. • Ensuring that each branch reach their sales targets and incentivising staff • Forecasting on income and expenses per branch, profits and losses • Liaising with the main office to enhance operational activities of the branch. • Soliciting new business and managing existing clients • Ensuring that all technical and none technical equipment in the branch is in working order. • Organising branch sales promotions and driving sales and advertising campaigns. • Performed teller cash drawer audits, foreign currency audits, and branch mini-audits in preparation for the annual external audit.

PERSONAL ASSISTANT TO CEO • Comprehensive administration duties in support of the CEO • Acting as the principal conduit for communication with the board and senior management team • Arranging the CEO involvement in all corporate activities that warrant his/her input • Arranging travel and accommodation for the CEO • Day to day planning and organisation of the CEO’s diary • Dealing with the CEO’s communications and correspondence • Setting up meetings and appointments, organising venues and hospitality for visitors • Servicing the board including the production of agendas, minutes and key papers • Taking action notes at all meetings as directed by the CEO • Undertaking mailings and communication campaigns as directed by the MD • Setting up and maintaining the integrated electronic and paper based filing systems • Completing Tenders, • In charge of handling of Company websites and doing all the backend maintenance on the site. ISO 9001:2008 Quality Management Representative of GTL Foods • Representing the management during certification and surveillance audits • Creating and Implementing Documents • Ensuring the compliance of all the functions as per the ISO 9001:2008 standard. • Preparing Management Review Meeting Schedule and conducting Management Review Meetings • Preparing Audit schedules, Conducting Internal Audits , preparing audit reports, Writing Nonconformity • Reports... • Communicating to the Top Management on Quality issues / Non-conformities & Audit reports • Measuring & monitoring the process performance. • Initiate necessary corrective and preventive action. • Review of Quality policy periodically

• Supervising twelve agents. • Coaching and managing agents & quality of agent calls. Identifying training needs of agents • Give feedback on ‘one on one’ sessions done on a weekly basis. • Monitor and ensure agents remain consistent on each call and deliver outstanding customer service • Submit reports on agents’ performance and operational stats to management on a weekly and monthly basis. • Direct liaison with client on progress of campaign (SLA), submit call statistics/ reports • Identify, analyse and measure customer needs and service • Preparing weekly and monthly shift roster • Performance Management Appraisals (PMA) per agent • Recruiting new agents and dealing with, disciplinary issues • Conducting surveys on agents to rate sales performance

• Supervising eight agents. • Check emails and respond to client and managers request. (Daily) • Review and follow up on “Red Alerts” i.e. Complaints that require urgent attention. • Submitting daily, weekly & monthly stats on each brand. • Disciplinary issues. • Monitor relationship between Contact Centre and administrative teams • Effective contact centre performance. • Preparing weekly and monthly shift roster • Coaching and motivational session on “one on one” basis with agents and give feedback • Check and approve vouchers to be posted to consumers. • Submitting monthly performance document to management and give feedback to the team. • Coaching & analysing quality of calls of agents on real time. Submitting reports on agent • performance. • Identifying training needs and sending proposal for training to project manager to co-ordinate.

• Answering consumer complaints for Tigerbrands via Telephonic, email, letter or faxes. Capturing relevant information on AS400 system. • Advise consumers/ customers on different brands and products as well as building a relationship. Capturing/ logging consumer/ customer complaints and enquiries. • Providing accurate and punctual feedback. Corresponding with customer/ consumers via postage, email, fax and telephonically. Effective administration, record all cost of letter and vouchers sent to consumer. File all records and documentation effectively. • Call Centre agent for: Enterprise, Fattis & Monis, TB Surprise Rice, Purity, Tiger Milling, Tastic, Coleman Purity, Carmel, Beacon Sweets, Jungle, Illovo, All Gold, Langeberg FSA, Adcock Home Care, Dairy Belle, Coleman’s, Albany Bakeries, Koo, Sea Harvest, Tiger Brands Margarine, Kellogg’s, Reckitt Benckiser, Shick.