Maria Nicoleta Gheorghe

Driving operational excellence and service quality by monitoring, evaluating, and enhancing cabin crew performance. Collaborating with training, recruitment, and operations teams to ensure compliance with safety, service, and brand standards. Focused on delivering a consistent, world-class passenger experience through performance analysis, coaching, and continuous improvement initiatives.

🔹Offering outstanding, fine dining VIP service for UHNW, VVIP guests with professionalism, ⠀⠀efficiency, discretion and grace. 🔹Ensure adherence to GCAA and company regulations, trained in emergency situations and operating ⠀⠀all mechanical and safety equipment with industry regulations and standards. 🔹Praised for quick thinking; decisive; life-saving actions and ability to calm anxiety-stricken-threat- ⠀⠀agressive guests during flight. 🔹Managed passengers safety during rejected landing and commendations several times for ⠀⠀outstanding emergency response to medical cases and such as professional crew. 🔹Effective, swift collaboration within team to ensure all protocols, practices and expectations of the ⠀⠀ ⠀⠀company are delivered in high standards, professional and timely manner. 🔹Delivering extraordinary performance as On Board Leader on numerous flights 🔹Coaching, supervising and supporting junior crew and mentoring my colleagues about Premium Class ⠀⠀Policy Service and Products. 🔹Gracefully and consistent in being the Ambassador of the company on every flight by promoting Etihad ⠀⠀brand and ideologies. 🔹Handling retails sales on board, promoting the duty free items and enrolling future loyal customers.

🔹Provide a warm, professional welcome and assists guests according to Bucharest National Opera ⠀⠀ ⠀⠀Standards and Protocols. 🔹Offered appropriate reservations options based on expected attendees when coordinating unique ⠀⠀events and VIP events. 🔹Continually reaffirm the commitment to excellence by maintaining the high standards of Silver Service. 🔹Maximize efforts towards productivity, identify problems areas and assist in implementing solutions for ⠀⠀Premium Service Standards. 🔹Maintain very high standards of personal appearance and grooming, which includes wearing the proper ⠀⠀uniform and all the accessories

Working as Practitioner-Assistant at the Individual Cabinet of Psychology and Polygraph Testing, Authorized by The Ministry of Justice 🔹Developed and interrogation format for each case and assisting in conducting polygraph examinations ⠀⠀to determine if the subjects are truthful or deceptive. 🔹Analyze and interpret the results of the interviews and examinations from the polygraph charts. 🔹Developed comprehensive written reports which summarize the findings of the examinations. 🔹Exercise judgement through all phases of the polygraph examination and analysis. 🔹Discussed and formulated test questions with the examinator.

🔹Provide a mixture guidance of Consultancy, Design, Development, Integration and Support professional ⠀⠀services. 🔹Provide technical leadership to the design, development/implementation, and testing of business ⠀⠀solutions, integrating legacy and new technologies. 🔹Seek out opportunities for development of the customers by anticipating their needs and propose ⠀⠀recommendations that would positively improve their lifestyle. 🔹Act as a liaison between client area and technical organization by planning, conducting, and directing ⠀⠀the analysis of complex business strategies and enhancements to be solved with existing and new ⠀⠀contact centre technologies.

🔹Working as Coordinator in camps and educational projects in Bucharest City Hall 🔹Coordinating the students full time for 4 months (June, July, August, September) in camps held in the ⠀⠀country and abroad by guaranteeing their safety, comfort, educational development, and well-being. 🔹Implemented inter-personal development and team-building courses for 200 people at the same time. 🔹Act like a leader for escalated or complex issues for aligned team, providing feedback and additional ⠀⠀coaching. 🔹Assisted with the decision of hiring and training new coordinators. 🔹Ensuring a safe, legal, friendly, and reliable environment for all team members.

University of Psychology and Educational Sciences, University of Bucharest, Romania