nicole sardo

customer service lead

About

Experienced Customer Service specialist with a demonstrated history in the biotechnology industry. Skilled in Training, Microsoft, Teamwork, Leadership, Communication, and Organization. Strong young professional with a bachelor’s degree in Marketing and Management from the University of Denver. Currently an MBA candidate at Colorado State University.

Country

united states

City

denver

Industry

biotechnology

Skill

powerpoint, microsoft office, customer service, microsoft word, sales, microsoft excel, leadership, event planning, marketing, social media, organization, communication, advertising, microsoft powerpoint, time management, teamwork, project management, merchandising, training, management, team leadership, microsoft dynamics ax, epicor

Experience

customer service lead

novus biologicals llc

2017-11 - Present · 8 yrs 11 mos

* Reporting on daily, monthly, and quarterly sales, order entry, entry errors, shipping errors, projected backorders and product inventory. * Created new standard operating procedures, and training documents. * Responsible for maintaining domestic distributor accounts and international distributor accounts. * Implemented monthly check ins on goal tracking.

sales associate

talbots

2013-9 - 2015-3 · 1 yr 7 mos

* Managed closing shift team, back stock, and floor inventory. * Trained new employees. * Recognized for 2 sales over $1,000 and opening 60 credit card accounts.

customer service specialist

novus biologicals llc

2016-2 - 2017-11 · 1 yr 10 mos

* Coordinated 4 company parties and 2 community service events as an EPIC Team committee chair. * Provided high quality customer service to domestic and international customers. * Responsible for entering orders, processing returns, invoicing, and quoting through Epicor and Microsoft Dynamics AX. * Assisting customers with inquiries through phone, email, and Live Chat.

merchandising manager - key holder

peek kids

2015-6 - 2016-6 · 1 yr 1 mo

* Managed a team of employees for opening, closing, and afternoon shifts. * Coordinated and constructed floor sets and product displays. * Recognized for 8 sales over $500.

sales associate

pier 1 imports

2013-2 - 2014-1 · 1 yr

* Participated in inventory counting, stocking, and organizing. * Assisted in organizing plans for floor sets and product positioning. * Recognized for opening 37 credit cards and for 3 sales over $1,000. * Responsible for opening and closing shift duties.