Nicole Figueroa

• Presented, closed, and scheduled extensive dental treatment plans in a fast paced, multispecialty dental practice to meet and exceed daily dentistry production goals, i.e., exceed production goals by 10%-30% yearly • Provided work direction, cross-training and guidance to office support personnel to ensure efficient front and clinical operations for adequate office coverage at all times • Facilitate meetings and team building activities to encourage engagement and maintain positive morale • Manage bi-weekly payroll for 20 employees by performing calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database • Effectively respond to emotionally escalated patient situations and needs; therefore, effectively resolving concerns through utilizing good discernment • Managed Accounts Receivable, financial agreements, cash receipts, account reconciliation, disbursements, billing, invoicing, refunds and preparation of daily bank deposits in person and through remote deposit • Organize and run daily team huddle, run reports on production results to address and evaluate patient flow from previous day. Update staff on the status of production goals and identify scheduling gaps • Manage inventory of office/dental supplies based on forecasted appointments to ensure availability • Ensure high quality job performances from employees by conducting mid-year and year-end reviews; discuss job performance challenges with employees to identify cause and resolution Noteworthy Accomplishments: • Allied Corporation acquired 4 new acquisition offices in Maryland and I was 1 of the 4 selected (out of 43 office managers) to train and transition the office team by implementing Allied practices • Transitioned the office from paper charts to chartless. • When a new dental practice was acquired in or around my region I was selected to startup, organize and train front office staff

• Assistant to the president and vice president • Maintaining the vice president’s diary and keeping him informed of appointments, and meetings • Created and maintain various production spreadsheets • Type, proofread, and edit correspondence and other documents • Managed basic bookkeeping, including accounts receivable and banking transactions • Supervised salespeople to ensure following up on leads and providing effective customer service • Scheduled jobs and keep a record of all materials need and ordered until the project is complete • Assisted the Vice President in the compilation of contracts and service agreements to ensure accurate completion of documents • Maintained daily efficient filling system, handling internal/external communications, correspondences • Completed all loan applications and negotiated contracts • Demonstrated strong customer service skills, including the ability to remain flexible in high pressure and continually changing situations

•Promoted to serve as assistant to the president and vice president •Sole controller of large cash transaction incoming and outgoing; Maintained integrity and accuracy by auditing multiple spreadsheets detailing all deposit information inclusive of all checks, cash and credit cards •Verified attendance and overtime to process payroll and made adjustments accordingly •Maintained and updated filling, inventory, mailing and database systems, either manually or using a computer •Developed and implemented operational policies and procedures to maximize efficiency and productivity •Typed, proofread, and edited correspondence and other documents •Supervised, trained, and directed activities of office staff to ensure all operational objective are achieved; train personal in all aspects of office operations; prioritize and delegate work assignments •Coordinated president/vice president air transportation, hotel, car rental, travel arrangements and meetings •Participated in sales, customer service, and order processing operations; communicate with clients to expedite shipments and resolve product/delivery problems •Managed all office supplies and equipment; reduced cost through research and comparison shopping