nicole downs

* operational management: organizing stock and equipment, ordering supplies and overseeing building maintenance, cleanliness and security * financial management: planning and working to budgets, maximizing profits and achieving sales targets set by head office, controlling takings in the restaurant, administering payrolls, etc * people management: recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling and rotas * working to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations * ensuring high standards of customer service are maintained * implementing, and instilling in their teams, company policies, procedures, ethics, etc * handling customer complaints and queries * implementing branded promotional campaigns from head office, including the handling of point of sale promotional materials, or devising your own promotional campaigns * preparing reports and other performance analysis documentation

* Have a thorough knowledge of our restaurant * Deliver professional, courteous, and efficient service to our Guests * Greet Guests and build rapport by asking questions and initiating conversation * Offer suggestions by using suggestive selling techniques (daily specials, cocktails, appetizers, entrees, desserts, and after dinner beverages) * Follow the established table service procedures * Pre-bus and maintain tables * Complete assigned side work and duties * Present Guests their check and settle payment * Practice teamwork by helping co-workers * Train and guide other Servers as requested by your Manager * Perform other tasks as assigned by your Manager

* Performed nursing procedures; administering medications and treatments, urinary catheterizations, enemas, etc * Assisted with all ADL’s including; bathing, dressing, grooming, dining etc. * Observed and documented physical condition and behavior and report significant changes to MD * Maintained a safe, sanitary, and therapeutic environment. Promote dignity and respect and protect the privacy, rights confidentially and physical/emotional wellbeing of patients * Provided one-to-one supervision for special precautions, i.e. elopement risks, suicide risks and medical conditions and risk of serious self-injurious behavior

Activities and Societies: * Dean’s List * Life Scholarship Recipient