Nicole Wood

Arrange meeting locations, agendas, meals and minutes. Directly assist the Director in calendar management, document preparation and tracking. Monitor budget for the Branch, verify and code invoices for payment. Order supplies for new and existing staff. Track all documents for signature and deliver to the Executives. Monitor and input data for KPI's. Branch wellness representative Prepare and submit all timesheets for payment and reallocation. Work in OFIS, ERP, Clarity, PGMS systems.

Be the first point of contact for the department in person, via the telephone or email. Create and assign work orders to technicians, communicating customer needs and concerns effectively to qualified technicians. Arrange transportation, make follow up calls, ensure daily schedule is maintained. Resolve disputes, effectively communicate services and costs to customers. Order and track parts. Finalize and process payments. Verify warranty repairs and submit for payment. Ensure claims are accurately entered and payment is received. Verify recalls. Direct technicians in work flow and procedures. Assist in diagnoses of issues. Acting service manager when service manager is out.

Greet and organize customers. Communicate customer needs and expectations to qualified technicians. Make follow up calls, address concerns, keep time schedule moving efficiently. Book appointments, explain services and related costs, resolve disputes. Arrange technicians for day and keep on task. Order parts and submit warranty claims for processing. Perform inventory on parts monthly and year end.

Communicate with customers about vehicle needs, services, costs, warranty coverages, parts availability. Schedule appointments, order needed parts, receive parts and new vehicles off trucks. Assign tasks to technicians, explain customer concerns to technicians. Make sure technicians keep to scheduled time allotments, use proper procedures and equipment, follow company requirements. Explain services performed to customers, receive payments at counter, over the phone and in accounts. Follow up on any outstanding invoices. Perform year end parts inventory. Verify discrepancies.

Answer calls and emails about rental inquiries, maintenance issues, noise complaints, rent collection, handle confidential personal information, hold master keys to all of property, filing, track calls and submit to management, compose and deliver notices, keep supplies for property in stock. Show units and buildings to prospective tenants, promote buildings, go over leases in detail and sign with tenants, advertise units, communicate between management and tenants, follow through with evictions, handle complaints effectively, meet deadlines and company goals, work under pressure. Schedule maintenance repairs, request upgrades to be done to a unit to make it more appealing to prospective tenants, move-ins, move outs, unit showings, needed repairs to vacant units. Clean buildings and grounds, clean vacant units, inspect buildings and grounds for maintenance and safety issues.