Nicole Roberts, SHRM-CP

Strategic HR leader and people manager supporting executive leaders across multiple business units. Spearheaded the redesign of performance review processes and job architecture and led talent reviews using 9-box methodology. Boosted review completion rates and increased engagement through data-informed development planning. Trusted partner in driving change, coaching leaders, and enabling scalable people strategies.

Partnered with leaders across 45 states to drive performance, DEI, and engagement strategies. Reduced pay defects by implementing a scalable “Perfect Pay” process. Managed complex ER cases, performance challenges, and employee escalations. Facilitated team-building initiatives and supported compensation calibration, fostering psychological safety and equity.

Led HR initiatives for the corporate campus, focusing on performance management, employee relations, and leadership development. Streamlined workflows to reduce costs, launched engagement programs improving retention, and developed compliance-focused training across all levels of the organization.

Owned onboarding, retention, and compliance for contact center operations. Redesigned New Hire Orientation and launched manager training programs that improved 90-day retention by 7%. Supported legal compliance and file audits for 3,000+ employees.

Managed full-cycle recruiting, FMLA/ADA compliance, and workers’ comp for over 1,700 employees. Improved part-time staff retention by 10% and reduced unemployment claims with a 100% success rate.

Led rental branch operations, employee training, and associate development. Promoted 15 team members into management roles and drove branch-level operational planning and execution.