nicole kearns
la rochelle girl high
About
I feel that there is a real sense of achievement in ensuring a job is done well and to the highest standards possible. I have both excellent written and verbal communication skills and an ability to converse with people at all levels. I am flexible in my approach to work and set benchmarks for myself and others around me. Historically, this enabled my team to work to the same processes and achieve results collectively.
south africa
cape town
transportation/trucking/railroad
negotiation, microsoft office, customer relations, customer service, excel, strategic planning, problem solving, sales management, word, team building, marketing strategy, account management, english, public relations, team leadership, purchasing, planning, writing, public speaking, automotive, project planning, microsoft word, management, recruiting, human resources, microsoft excel
Experience
la rochelle girl high
control room operator
ems
customer service engineer
asda
* Deal directly with customers either by telephone or electronically * Respond promptly to customer inquiries * Handle and resolve customer complaints * Obtain and evaluate all relevant information to handle product and service * inquiries * Provide pricing and delivery information * Perform customer verifications * Set up new customer accounts * Process orders, forms, applications and requests * Organize workflow to meet customer timeframes * Direct requests and unresolved issues to the designated resource * Manage customers' accounts * Keep records of customer interactions and transactions * Record details of inquiries, comments and complaints * Record details of actions taken * Maintain customer databases * Manage administration * Communicate and coordinate with internal departments * Follow up on customer interactions * Provide feedback on the efficiency of the customer service process * Assist and coach other colleagues.
logistics manager
resource innovations africa (pty) ltd
client liaison and accounts
truck corp
nicole kearns's Contact Information
Phone
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