Nicole Grabos

Exceeded 2020 Sales goals by 67%, as measured by the 5 year financial model, through targeted sales campaigns, effective COVID-19 triage, sales pipeline management, & streamlined onboarding processes. Co-developed KPIs across Growth Org by completing baseline assessments, collaborating with internal stakeholders, and report/dashboard development. Launched Salesforce CRM for Account Management department by completing baseline assessment, product management of Salesforce roadmap, and CRM end user training. Product owner for Salesforce CRM roadmap for Prospect to Client lifecycle.

Exceeded 2018 Sales by 21%, as annualized premium, through strategic business process improvements, market opportunity mapping, and channel partner lead list distribution management. Launched Salesforce CRM for Sales and Underwriting departments by completing baseline assessment, product management of Salesforce roadmap, and CRM end user training. Constructed a 5-Year Financial Model outlining company growth projections by completing a baseline data assessment, collaborating with the VP of Sales and COO to stress test objectives, and co-developing Sales key performance indicators (KPIs) to meet those objectives. Partnered with VPs and COO on Growth Organization restructure by outlining current state bodies of work, re-evaluating key departments/roles to hit company objectives, and implementation of a change management strategy to mitigate internal risks.

Launched Salesforce Lightning Customer Relationship Management (CRM) software for 250+ employees by leading company-wide training initiatives, building interdepartmental Subject Matter Experts (SMEs), and developing compelling reports and team dashboards. Developed quarterly business strategy for 6+ interdepartmental software development sprints.

Partnered with internal and external stakeholders to drive 2017 annual Sales goals. Increased pipeline efficiency through implementation of project management tools, standardization of info gathering methods, and the creation of a communication strategy between Sales Operations Coordinators and Prospects. Trained incoming Sales Operations Coordinators on pipeline management, healthcare underwriting, and the internal proposal process.

Increased sales conversion rate by 60% by optimizing Salesforce pipelines and outreach strategies. Reduced projected 2017 operating expenses by 11% by evaluating existing back-end operations, streamlining processes, and by implementing operational systems for Cutting Edge Capital, Cutting Edge Counsel, and three affiliated entities. Generated and qualified leads for legal and capital raising services for CEC and affiliated entities. Created marketing and user-engagement assets to aid in client acquisition and retention.

- Brownfield Real Estate Construction Oversight - Stormwater Pollution Prevention Plans (SWPPPs) - Phase I Environmental Site Assessments - Phase II Environmental Site Assessments - Interior and Exterior Soil Sampling: Direct Push Technology and Hand Auger - Soil Vapor Sampling - Groundwater Sampling - Perimeter Air Monitoring - Database Management - Technical Writing - Regulatory Compliance - Environmental Claims Evaluation

Responsible for scheduling, accounting, bookkeeping, payroll, inventory, and communication between clientele. This was extended to the adjoining business Marquette Perk and Pantry. Developed a brand awareness for the company through social media, the establishment of a website, by word of mouth, and also personal referrals.

Managed and trained staff in driving sales goals, maintaining brand awareness, and store organization. Responsible for cash management, reconciliation, shipping/receiving, and loss prevention. Meticulously followed corporate guidelines to maintain store layout, fixture designs, and window presentation. Orchestrated in-store promotions, replenishment, and store operations.