Nicole E.

Conducted comprehensive biopsychosocial assessments and developed individualized treatment plans aligned with DSM-5 criteria. Facilitated individual, group, and family therapy using CBT, DBT, ACT, MI, and trauma-informed interventions. Led psychoeducational and process groups focused on relapse prevention, emotional regulation, and coping skills. Collaborated with psychiatrists, nurses, and case managers to ensure coordinated and client-centered care. Maintained detailed clinical documentation (DAP notes, treatment reviews, discharge summaries) in KIPU EHR. Completed risk and safety assessments, implemented crisis intervention and relapse-prevention plans. Provided family education and aftercare coordination to strengthen recovery support systems. Participated in multidisciplinary team meetings, case consultations, and utilization reviews. Upheld HIPAA compliance, ethical standards, and program quality expectations. Engaged in clinical supervision and continuing education to support licensure and skill development.

• Provide individual, family, and group therapy to clients dealing with mental health challenges and opioid addiction, tailoring interventions to each person's unique needs. • Develop and implement comprehensive treatment plans, ensuring timely completion of assessments and case documentation in compliance with program standards. • Assess clients' mental health through detailed reviews, interviews, and collaboration with team members, and facilitate appropriate referrals to community resources or specialists. • Successfully reduced client relapse rates by 20% through tailored intervention programs including MRT, DBT, CBT, and Crisis Intervention. • Managed a caseload of 45-50 clients, achieving a 95% satisfaction rate in client feedback surveys and productivity in the workplace.

Prepares Commission warrants on release violators, (i.e., conditional, control, addiction recovery, conditional medical and parole), for Commissioner's signature, by entering warrant information into the warrant database. Process warrants by notifying all appropriate law enforcement agencies and other states/jurisdictions by email, fax, or mail. Prepares offender warrant packets for the imaging process. Scans warrants into ON-BASE. Conducts ON-BASE research upon request. Certified NCIC/FCIC operator, assisting in the NCIC/FCIC room when needed. Emails and faxes warrant to regional offices or county jails for immediate action. Responds to email or phone requests for warrant packets. Maintains warrant tracking database. Prepares inmate files for the imaging process. Scans all final Commission action forms into IRIS. Routes files to other offices within the agency for further action when required. Notifies offenders of Commission decisions when appropriate and distributes Commission decisions to the Florida Department of Corrections (DC).

Assisted small businesses and individual clients with filling out tax forms and electronically filing tax returns. Received and submitted payments, updated account information, and provided receipts. Updated company's database daily with new details regarding collections and activity on delinquent accounts. Informed taxpayers of rights under law and provided guidance and service to assist in resolving tax problems. Recommended offer acceptances and installment payment plans. Prepared administrative reports and assembled case files for closure. Discussed and explained various tax forms with taxpayers. Examined accounting systems and records to determine appropriateness of methods and controls.

Assessed individuals with mental, emotional, or substance abuse problems. Conducted group sessions. Prepared patient mental status assessments. Maintained case records. Qlik application to monitor and record the health Informatics of client progress through treatment. Evaluated the mental or physical conditions of clients. Managed high risk cases that involved issues relating to physical abuse, disabilities, substance abuse, and behavior management. Provided psychoeducation to clients about mental and physical illness, abuse, and medication. Provided mental health and substance abuse screening. Monitored client progress with respect to treatment goals.

Responsible for vocational, academic, social, and personal counseling to individuals. Evaluated inmate behavior and determined what treatment was appropriate based on individual needs. Prepared reports and supporting documentation for submission to the Parole Board. Facilitated MRT,AA and NA classes. Responsible for the orientation of incoming inmates. Conducted mental health evaluations to incoming inmates. Conferred with administrative and medical personnel in formulating plans for work assignments, training and other treatment services as necessary. Responsible for the development and implementation of substance abuse policies and programs within the facility. Provided individual, group and familial counseling interventions. Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.

Responsible for the training and onboarding of new staff. Responsible for new child support cases, locating absent parents, and assisted in the process of establishing paternity for children. Prepared and audited cases for modified court orders to ensure compliance. Provided one on one support to case managers. Provided administrative support to the management and the leadership team.

Supervised/managed caseload of misdemeanor probationers ensuring their compliance with court mandates by reviewing court conditions, interviewing inmates/probationers. Collected court fines and fees and prepared case reports and warrants. Prepared and collected data for revocation hearings for the appropriate jail or court. Conducted drug/alcohol testing as needed or assigned. Prepared cases to be modified by reviewing files and completing appropriate forms. Counseled adult felony offenders with legal, substance abuse, mental health, employment, and personal problems. Managed full-cycle caseloads, including pretrial, pre-sentence and client supervision. Recommended probation conditions to court, including drug treatment, vocational rehabilitation, and mental health programs. Collected probationers conduct information from community individuals, family members and government agency representatives.

• Processed reports in excel spreadsheet. • Balanced accounts daily and weekly. • Serviced multiple line phone calls from customers answer questions and concern about bread accounts. • Monitored and rendered collections of overdue payments. • Processed payments for the account receivable department, ACH payments, checks, and cash accounts Accountant Payable and Receivable/Paraprofessional/Warden Secretary. • Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month. • Maintained accuracy when reviewing and reconciling general ledger. • Reviewed vendor invoices and expense reports, identifying discrepancies. • Verified items billed against items received and followed-up with vendors and employees to reconcile variances.

• Maintained inmate and staff files, transferred inmates in and out of the OTSI system. • Maintained full charge processing of accounts receivable and payable. • Managed all petty cash and office supply expense accounts. • Processed warrants and summons; Processed documents received from the Warden and the clerk's office. • Reconciled bank balances; recorded general ledger entries; established resident accounts and set up credit accounts with vendors. • Managed court orders, petitions, warrant log; Managed caseload, monitored child support obligations. • Maintained confidentiality while researching and filing legal documents. • Investigated and responded to inquiries/complaints consistent with federal state laws, maintained knowledge of current policies, laws, trends and developments.

This degree profession in rehabilitation counseling through knowledge and skills development in individual and group counseling, vocational assessment, job analysis and placement, medical and psychosocial aspects of disability, case management, substance abuse and research in rehabilitation.