Nicole D. Lewis

● Led a team of senior leaders to develop and execute an activation strategy that transformed a global professional services firm's operating model. The strategy drove leadership alignment and digital adoption for new Pricing, Resource, and Engagement Financial Management processes, fostering consistent ways of working firmwide. ● Drove a global professional services firm's AI transformation by designing and executing a creative activation strategy that inspired sustainable adoption of Generative AI. Enhanced partner and employee readiness by developing targeted plans for six key user personas, fostering a cultural shift in mindsets and behaviors. Aligned the initiative's impact with the firm's Talent Strategy to position the workforce for future resilience. ● Led teams to deliver change management, communications, and training leveraging agile change adoption approach to support federal government healthcare agency’s HR transformation supporting 15 releases of ServiceNow applications to 85,000 customers over six months resulting in 38% less level of effort (LOE) and cost to client compared to waterfall change management approach for similar implementation. ● Produced agile change adoption method for agile deployment schedule or low-code development project for tech-enabled, business process, and/or people-centric solutions securing $8M+ in revenue in 2021 fiscal year and additional $20M+ in pipeline opportunities through 2025. ● Guided change management and training program for large healthcare company’s HCM Oracle Cloud implementation, including planning and facilitation of leadership visioning workshop, case for change, change management and training strategy and plan development and deployment, change impact analysis, stakeholder analysis, and planning and engagement for Conference Room Pilots (CRP) and User Acceptance Test (UAT).

Led senior leadership interviews and visioning workshops and created change management plans for women's retail Product Life Cycle program.

Interviewed CEO and direct reports to learn about individual views for future state. Guided strategy sessions promoting focus and alignment from senior leaders on company strategy, goals, and objectives aiding procurement and sales and operations planning transformation. Facilitated working sessions with cross-functional teams to identify roles, accountabilities, and responsibilities for new way of working. Supported HR leader with change management and communication activities allowing for smoother business transformation.

Conducted micro-organization design workshops with senior leaders to identify new work procedures, structure and governance, performance metrics, linkages, roles and responsibilities, and culture. Met with business leaders and key stakeholders to determine change readiness and high-level organizational impacts. Devised transition and change management roadmap to institute new organization design.

Produced organizational change management strategy for global retail leader's SAP forecasting and replenishment launch. Met with business leaders and key stakeholders to determine change readiness and high-level organizational impacts. Facilitated SAP solution validation workshops to understand end user impacts and design. Partnered with SAP business process and IT leads to confirm change impacts and identify change interventions. Devised, monitored, reported, and oversaw plan status to Program Management Office (PMO) leadership. Advised teams on communications planning, training strategy and curriculum planning, organization design and alignment, and knowledge transfer.

Led six-person organizational change management and communications team to develop and implement change management strategies and plans for business transformational initiatives. Deployed successful change management program for two-year transformational Source-to-Pay implementation recognized as leading practice for Allstate implementations by Internal Audit. Partnered with HR and other business leaders on talent and performance management activities to define roles and responsibilities across all job levels, oversee design and implementation of new hire onboarding, shape strategy for long-term career development, and determine metrics to measure talent.

Supervised teams of up to 10 resources to orchestrate change management programs, including stakeholder management, organization design/role alignment, and training for global SAP implementations and large-scale change business transformations in finance, procurement, and human resources functions of automotive, corporate real estate, and energy industries. ● Facilitated strategy sessions with leadership to identify future vision for a global automotive company’s finance, purchasing, and HR organizations. Co-facilitated process design workshops with functional process leads to identify swim lane role mapping for SAP financial, purchasing, and HR modules. Mapped business processes to roles and mapped roles to jobs. Implemented change network to obtain buy-in and drive organizational change and ensure business readiness. Advised HR on workforce transition and deployment activities. ● Directed change management, communications and training activities for SAP BPC implementation at global real estate services company. ● Organized and managed assessment of existing business processes for distribution operations organization of leading US electricity distributor. Identified how Smart Grid technology could impact current business processes, existing technology applications and key stakeholders. ● Oversaw team defining leadership alignment activities and data integrity process improvement efforts related to implementation of Smart Grid technology for major US electricity distributor. Provided strategic direction in the development of leadership action plans to support a portfolio of recommended initiatives to address data integrity issues. Defined a functional RACI supporting a distribution operations organization, outlining departmental roles & responsibilities to help sustain a data management and quality program.

Developed and managed change management scope, work plans, budget, and resource allocation. Defined change management journey/roadmap and implementation plans, including stakeholder management, training, performance support, organizational alignment, and business readiness for multiple large-scale change business process and system implementations. Developed Change Enablement Estimating model, including resource allocation and internal budgeting functionality. ● Generated more than 90% usage of Change Enablement Methodology and 70%+ usage of Change Enablement Estimating model across Accenture globally.