Nicole Claase

Globally responsible for developing and implementing initiatives to further diversity within the organization in partnership with the D&I team and management teams globally. Key focus area includes the development of an inclusive culture through communication, training, awareness, and various programs, with the aim of Shaping a Place for Every Person to Thrive. Responsible for managing events and initiating activities to further employee engagement, including global employee surveys, team action planning sessions and awareness of the importance of employee engagement. Support employee wellbeing through awareness and support programmes that focus on mental health and resilience. Responsible for learning & development in Europe and Africa, developing and delivering leadership programmes, functional training programme, coaching and mentoring.

Responsible for: Learning and Development in EMEA (Access Solutions) Developing an annual learning and development strategy plan based on the development requirements of management and employees at all levels and job types Developing an annual training plan consisting of training courses delivered both in-house as well as by external training providers Establishing and managing a catalog of training programmes Developing and delivering a wide range of training programmes, with specific focus on a blended format which includes eLearning, classroom training, small group sessions and hands-on training. Developing a coaching and mentoring programme for managers Coordinating leadership courses and sales training programmes with special focus on embedding the learning and coaching managers and employees to utilize their new knowledge and skills Delivering Engagement Workshops Developing and managing Assessment Centres for a Graduate Trainee Programme

Managing the overall functioning of the organisation’s central Training Academy. The Academy (located at company headquarters in the UK) is responsible for the delivery of training and development programmes for approximately 4,000 employees located in 69 countries. Responsibilities: Developing an annual Strategy Plan for the Academy which supports the company and Group HR strategy. Managing the day to day functioning of the Academy, including the in-house trainers, external training providers, vendors and clients. Implementing and ensuring the efficient functioning of the company Learning Management System Developing an annual budget which is subject to approval by senior management. Thereafter, managing the annual budget of approximately USD 750,000, plus monthly expenses and reporting on expenses and training delivery. Conducting training needs analysis on a continuous basis across all departments and job families aimed at identifying current and future training requirements. Developing a catalogue of training programmes, which are delivered in a format (eLearning, classroom or blended) best suited to the target audience, course content and learning outcomes. Personally developing and overseeing the development and delivery of these training programmes and course offerings according to the training requirements of employees across the organisation and in accordance with the company’s strategic objectives. Conducting training evaluation using the Kirk Patrick model and providing senior management with quarterly reports on the impact of the training courses and the value which the courses have provided to the organisation. Developing and implementing an internal and external marketing plan for the Academy