Nicole Chan

Lead internal control reviews and coordinate with external parties to ensure compliance, follow-up on audit findings, and optimize governance frameworks under tight deadlines. Conduct internal audits for clients across various industries, maintaining comprehensive documentation of audit work performed, including working papers and risk assessments. Maintain and update internal control documents such as business process flowcharts and risk control matrices to strengthen governance and mitigate risks. Present audit findings, risk assessments, and mitigation strategies to client senior management, driving actionable improvements and stakeholder alignment. Provide coaching and supervision to junior consultants, ensuring high-quality deliverables and fostering team development.

Spearheaded the implementation of the enterprise risk management (ERM) framework across 8+ global markets (HK, Mainland China, Australia, Singapore, etc.), achieving compliance with ISO 31000:2009 and regional regulations. Conducted regular risk assessments and internal control self-assessments equipped with with Key Risk Indicators implemntation & montiroting operations,presenting risk trends, mitigation strategies, and action plans to operational manager and senior management. Formulated and reviewed company policies, including the Group-wide Crisis & Incident Management Policy, and conducted annual training sessions to ensure staff compliance and awareness. Utilized data analytics tools (e.g., web crawlers) and automated dashboards to boost risk monitoring efficiency by 180% (reducing 7 hours to 2.5 hrs weekly) enhancing decision-making and reporting accuracy. Led cross-functional risk advisory projects (procurement, supply chain, sustainability), contributing to the company’s recognition in the Dow Jones Sustainability Index (2020–2021) and HKICPA Best Corporate Governance Awards (2019–2020). Assisted in the implementation and ongoing management of the GRC system for risk management, ensuring seamless integration and user adoption.

Managed operations, inventory, and client relationships, developing strong multitasking, negotiation, and cross-cultural communication skills in a dynamic environment.

Executed award-winning digital campaigns (e.g., Nike “Own the Night,” 2013 Mob-Ex Award) for FMCG clients, demonstrating project management and the ability to work under pressure in a fast-paced setting.

First Class Honors