nicole batton

Work with events partners, volunteers and more, lead social media and be in on all marketing.

* Medication Administration * Health progress documentation * Assisting clients with daily needs * Driving clients to appointments and meetings * Supervising recreation and crafts

* Perform data entry using spreadsheet or database commands. * Review discrepancies in data received, request clarification or provide notification of issues related to data. * Perform data verification routines in accordance with company procedures. * Interact with department staff on matters affecting data flow * Make recommendations for improvement to job processes to ensure standards in data entry, collection and retrieval.

* Respond to customer telephone inquiries or written inquiries within a call center environment. * Correspond with internal and external customers in writing via letter, email or web chat. * Served as a customer advocate by identifying underlying customer needs and guiding them to appropriate resources or programs. * Provide accurate information to customers in accordance with inquiry accuracy standards. * Provide information to members to support them in their healthcare decisions. * Research and respond to inquiries to ensure timely resolution of issues. * Build customer rapport by offering information and services.

* Ensured the proper claims signing process as an authorized representative is executed. * Facilitate the mailing process of the claims to ensure the proper receipt of claim by all parties (Court, Attorney and/or Personal Representative) * Performed quality control validations of estate data to meet internal and client requirements. * Ensured proof of claim packages are accurate and complete · * Complete estate match reviews to ensure accurate matches of client information vs. probated estate information. * Process returned claims accurately and efficiently to support our business and client needs. * Research missing estate data to ensure database integrity.

* Provide direct care to all residents. * Correctly and safely dispense medications to clients in the assisted living program. * Provide housekeeping, laundry and meal preparation to clients in the assisted living program. * Provide assistance with bathing, grooming and other personal cares to clients. * Correctly and safely operate medical devices and equipment . * Document appropriately resident’s electronic charting file, or paper chart, on each assigned task.

* Ensured claim accuracy information and compliance with federal and state guidelines. * Managed claim caseload in accordance to performance standard metrics. * Root cause analysis of problems to identify trends in order to promote process improvement. * Acquired and entered medical information from various medical facilities. * Maintained relationships with internal and external customers. * Coordination within various departments to maintain detail of documentation.