Nicola Venco

Senior strategic Advisor - Emea Business development director @ Aerial Vision International SpA

About

I am a manager who brings best results in start-up teams or in need of a new structure. To do this, I leverage on my long experience in sales operations and sales, with a focus on the client service side. My management style is borrowed from my greatest passion: triathlon. Given the effort required to complete the races, this sport requires a strong component of mental preparation, as well as the physical one, given that it needs a very good technique, strenght and resilience. This is exactly my approach to work, especially when I manage large teams: I have a strong mental and body power to be able to lead large teams, especially if in the start-up phase. My professionalism in customer service and sales operations allows me to be the lever that, by acting on the managerial culture of the team, achieves the company objectives of customer satisfaction and maximizing sales.

Country

Italy

City

Veneto

Industry

Luxury Goods & Jewelry

Skill

Management, Retail, Client service, Customer experience, Commercio al dettaglio, Business Planning, Marketing, Merchandising, Business plan, Gestione punti vendita, Franchising, Sales Operations, Operations Management, Sales operations, Project Coordination, Moda, Visual merchandising, International Project Management, Vendite, International Development

Experience

Senior strategic Advisor - Emea Business development director

Aerial Vision International SpA

2021-6 - Present · 5 yrs 4 mos

Rome, Latium, Italy

EMEA Client Service Director

Gucci

2019 - 2021 · 2 yrs

Florence, Italy

Management of B2C Client Service in EMEA region pioneering new solution to improve service and sales to clients, practices to be then spread in other WW Client Service hubs . Management of Daigoo business (Chinese buyers) shifting clients from DOS to a central team under my responsibility.

Global Key Accounts Director and Global Stock Sales Director

Safilo

2019 - 2019

Management of major Key accounts (Worldwide Boutiques, Luxottica retail). Management of sales of discontinued products in dedicated channels.

Global Customer Excellence | Stock Sales director

Safilo

2017 - 2019 · 2 yrs

Padua, Italy

Scope of my job was to create sale processes and facilities to ease Safilo order-to-cash go to market approach. In this context, I was also responsible of all Customer Service teams in the world. My role was also including a strong contribution in designing after sales policy and solutions. In a nutshell, I was responsible of how Safilo approaches customers, on an holistic point of view. I was also responsible of leftover Stock sales of discontinued products. This business was delicate, since I needed to maximise sales keeping stock distribution controlled.

Global Sales Operations manager - Stock Sales director

Safilo

2015 - 2017 · 2 yrs

Padua, Italy

International franchising operation manager

Prénatal

2012 - 2015 · 3 yrs

Agrate Brianza

International Franchising operations manager and Sales manager. I managed all operations and processes for new stores opening, merchandising selection, training programmes. I was part of the team that evaluated the business plans of prospect, together with market analysis and potentials. I've structured processes that allowed the International Franchising department to be the liaison between Prénatal HQ and partners.