Nicolas Suarez

Senior Application System Analyst, Store Technology Solutions @ Sobeys

About

As a Senior Application System Analyst specializing in store technology solutions, I bring over six years of experience in the IT industry, driving innovation in retail infrastructure and store systems. My expertise spans ESL, back office systems, cloud-based applications, and label/signage solutions that support large-scale retail operations. I’m passionate about exploring new technologies and continuously evolving my career. A highlight of my journey has been leading the migration of a legacy digital signage platform to a next-gen solution hosted on Google Cloud—modernizing operations for Canada’s largest retailer. I’ve also led the signage design development across all retail banners, delivering scalable, efficient, and brand-consistent results. Known for my attention to detail, collaborative mindset, and ability to thrive in fast-paced environments, I take pride in delivering impactful solutions with a strong focus on user experience and operational efficiency.

Country

Canada

City

Guelph

Industry

Information Technology & Services

Skill

Access Connectivity, Architecture and Services, Assurance and Automation, Core Routing, High Availability and Fast Convergence, Internet Protocol (IP), IP Services, Network Access, Network Fundamentals, Security, Security Fundamentals, Access Control Concepts, Business Continuity Concepts, Disaster Recovery Concepts, Incident Response Concepts, Security Operations, Security Principles, Unix Security, Powershell, Python (Programming Language)

Experience

Senior Application System Analyst, Store Technology Solutions

Sobeys

2024-9 - Present · 2 yrs 1 mo

Mississauga, Ontario, Canada

Senior Application Specialist, Store Solutions Delivery

Loblaw Companies Limited

2022-8 - 2024-9 · 2 yrs 2 mos

Brampton, Ontario, Canada

• Technical lead/Subject matter expert (SME) for retail paper label/signage and fresh production planner solutions • Led the upgrade and migration of an end-of-life on-premises print and digital signage solution to a centralized SaaS GCP cloud solution for 1000+ stores across Canada • Collaborating closely with the Site Reliability Engineering, Identity Access Management, SAP, QA, Network, and Database teams to successfully rollout applications • Leading the signage development/testing for multiple banners under the Loblaw Brand • Monitor, analyze, and report performance statistics for GCP cloud-hosted environment • Assist with managing 20+ servers in a distributed and highly available critical infrastructure with auto-scaling functionality in GCP • Provide weekly reports on confluence to business executives that documented current project status, potential roadblocks, and resolution plans • Leading the current implementation of new cloud architecture in GCP for a new version of our fresh production planning tool for 562 stores, that integrates with SAP Sales and PI, JDA Promo, and ETL of historical data • Coordinated and deployed application upgrades/ fixes to production and lower environments

End User Device Management & Support Analyst

BFG Enterprise Services

2021-3 - 2022-8 · 1 yr 6 mos

Markham, Ontario, Canada

• Responsible for providing remote technical support for device and applications to end-users in the retail environment to over 1000+ Loblaw and Shoppers Drugmart stores. • Act as a technical resource in assisting users resolve technical issues. • Provide remote troubleshooting and resolution of desktop problems. Responsible for advising and providing consultation, installation, training, and technical assistance to the end-user community.

Service Desk Support

RWDI

2020-9 - 2021-3 · 7 mos

Guelph, Ontario, Canada

Network & Critical Facilities Platform

Loblaw Companies Limited

2020-5 - 2020-8 · 4 mos

Brampton, Ontario, Canada

• Part of the network design and network ops team • Participated in SDWAN implementation. • Worked on automation projects. • Assisted on staging network switches.

Perpetual Inventory Clerk/Receiving

Zehrs Markets

2018-1 - 2020-8 · 2 yrs 8 mos

Guelph, Ontario, Canada

• Managed store inventory • Received incoming trucks from external vendors and our warehouse's • Shelf audits • Planograms (shelf modifications/changes)

Service Desk Support

RWDI

2019-8 - 2020-3 · 8 mos

Guelph, Ontario, Canada

Service Desk Support

RWDI

2019-1 - 2019-8 · 8 mos

Guelph, Ontario, Canada

• Provided software and hardware technical support to over 600 users in an international company over phone and email • Created technical documentation and knowledge base articles • Active Directory account and appropriate network access for new Onboarding and Offboarding requests • Hardware and software deployments