Nicolas Cantos

Customer Service Support Manager

About

Hi there! With 8 years in SAAS, retail, gaming industries, I've honed my skills in making customers happy and finding smart business solutions. Here's a quick look at what I bring: 🔥 What I Do: Running Support: Being responsible for all support processes in the company, I'm constantly improve and automitize each part of my work, using the lastest technologies Tech Connection: I'm working closely with the tech team to make sure customer needs and tech solutions match up. Solving Disputes: When things get tough, I step in to smooth out conflicts and find common ground. Product Guide: Finding new ideas and solutions for making way of a client more simple and effective by writing clear articles about our products and new features Agile Approach: Use Agile for staying flexible and productive. 🌐 Languages: Being fluent in English, Spanish, and Italian, helping me to create a perfect connection between clients and business needs. 🚀 What Drives Me: I'm all about providing the best customer service, generating new support management strategies and embracing challenges for growth. Working with: - HubSpot, Mailchimp, and Zoho. - Zendesk, Helpscout, Monday, Intercom - Stripe: Handling payments, refunds, and disputes. - Clickup: Project management. - Elevio: Creation of articles for knowledge base. - Loom: Creation of tutorial videos and more. - Jira: Escalating and creating tech tickets. - Notion: Documentation. - Postmark - Smartlook - Django - Datadog etc. Let's connect and see how I can help level up your service! 💪 #CustomerServiceManagement #CustomerService #MultilingualSkills #CustomerSuccess #CustomerSupport

Country

City

Greece

Industry

Information Technology & Services

Skill

Facebook Ads, Data Management, Customer Success, Dispute Resolution, Customer Support, Customer Relationship Management (CRM), Interpersonal Skills, Teamwork, Time Management, Customer Experience, Customer Satisfaction, Team Leadership, Documentation, Communication, Customer Service Management, Problem Solving, Retail Ops Management, Social Media Management, Customer Service, Translation English Spanish

Experience

Customer Service Support Manager

SalesQL

2020-4 - Present · 6 yrs 6 mos

Madrid, Community of Madrid, Spain

Bilingual Customer Service Representative

Fanatee

2020-3 - 2023-3 · 3 yrs 1 mo

Bilingual Customer Service Representative and OPS senior

Mayzing Print-On-Demand

2018-8 - 2020-5 · 1 yr 10 mos

Spanish/ English/ German Customer support representative and Ops full-time. I was working as OPS/CS representative and my duties were canceling and replacing fulfillment, providing suppliers with correct addresses, handling returns, fixing fulfillment errors, out of stock garments, etc

Bilingual Customer Service Representative

Diagnostic Health Corporation

2017-10 - 2018-6 · 9 mos

Customer support representative. Dealing with all B2C processes including international calls from the USA, Germany, Spain, Italy, Austria. Handling e-mails, tracking, refunding, and reprinting orders.

Executive seller

Grupo folder

2017-6 - 2017-12 · 7 mos

Executive seller part-time

Volunteer at the National University of Zaporizhzhya

National University of Zaporizhzhya

2017-2 - 2017-5 · 4 mos

Zaporizhzhya, Zaporizhzhya, Ukraine

Volunteer professor of Spanish language and literature. - Lessons with the students of the first and third grade - Presentation about Argentina. - Conversation club

Freelance Translator

Aspect Translation Agency

2015-3 - 2016-7 · 1 yr 5 mos

Glasgow, Scotland, United Kingdom

Proofread, edit, and revise translated materials.

Front Desk Receptionist

Hostal Villacarlos

2010-3 - 2013-1 · 2 yrs 11 mos

Comunidad Valenciana / Comunitat Valenciana, España

Administrating the front desk, fostering relationships with the customers through the organization events, organization of the press conferences, preparation of advertising brochures.

Head Of Customer Support

Telefónica

2008-5 - 2010-1 · 1 yr 9 mos

Córdoba, Argentina

Sales Agent and Customer Service Manager: Contacting users in the area of Cuyo and Buenos Aires to upgrade their equipment and mobile subscriptions. Follow-up with clients once the sale was done and technical support tasks.

Education

EducacionIT

Marketing

2024-4 - 2024-8 · 5 mos

Through my Social Media Marketing certification, I developed the ability to build an online presence, manage social media accounts, create effective posts, and run successful ad campaigns on Facebook and Instagram. I also gained experience in analysing campaign results and leveraging AI to improve social media strategies.