Nicolas Bwalya

• Manage and maintain the organization’s IT infrastructure including LAN/WAN networks, wireless systems, and enterprise devices. • Configure and support Ubiquiti UniFi network environments (UDM Pro, Access Points, VLAN segmentation, and wireless optimization). • Deploy and maintain Starlink internet connectivity across multiple sites, improving network availability and performance. • Provide technical support and troubleshooting for staff computers, printers, mobile devices, and network equipment. • Administer Microsoft 365 services, user accounts, and system access to ensure secure and reliable operations. • Monitor network performance and implement improvements that reduce downtime and improve connectivity. • Manage email systems, domain configurations, and DNS records for organizational communication platforms. • Support installation and maintenance of CCTV/IP surveillance systems and other IT infrastructure. • Provide end-user training and technical guidance to staff to ensure efficient use of IT systems.

Administer enterprise IT systems supporting over 100 staff and ensure secure and reliable access to company systems. Manage and optimize the company network infrastructure to maintain stable connectivity and minimize downtime. Implement network monitoring tools using Auvik to improve fault detection and prevent system outages. Configure and manage the company email domain and create secure email accounts for more than 20 staff members. Deploy modern internet technologies including Starlink and Ubiquiti to strengthen internet connectivity and network performance. Provide technical support to users, diagnose system issues, and resolve most IT problems within the same day. Manage user accounts, system permissions, and enforce IT security policies across the organization. Install, configure, and maintain computer hardware, software applications, and network devices. Perform system maintenance, updates, backups, and troubleshooting to ensure continuous system performance.

Network Administration: Manage Local Area Network (LAN) and Wireless Local Area Network (WLAN/Wi-Fi) to ensure seamless connectivity as well as configuration of the Unifi technology. 2. Telecommunications: Maintain and support the telephone system, ensuring efficient communication. 3. Hardware Maintenance: Perform routine maintenance and repairs on computer hardware, ensuring optimal performance. 4. Software Installation: Install and configure software applications, ensuring compatibility and smooth operation. 5. Access Control Systems: Troubleshoot and maintain access control systems to ensure secure access. 6. Technical Support: Provide technical assistance and training to end-users, enhancing their productivity. 7. CCTV Management: Install, maintain, and ensure the optimal functioning of Closed-Circuit Television (CCTV) systems. 8. Operational Oversight: Ensure that all IT operations ran smoothly, identifying and resolving potential issues before they impacted operations

Supported digital learning adoption by delivering structured onboarding and IT training sessions to 50+ staff members across the organisation. Automated IT inventory tracking systems, reducing asset loss by 25% and improving hardware accountability across all departments. Achieved a 95% resolution rate for over 200 user support requests, with 90% of issues resolved within the same working day. Extended wireless network coverage by 40% through strategic Ubiquiti infrastructure deployments, improving staff access to online learning and operational platforms. Maintained core IT systems including Windows OS, Microsoft 365, and Active Directory, ensuring consistent operational availability for all staff. Documented IT procedures, network configurations, and support workflows to build institutional knowledge and enable operational continuity.

Hardware and Software Management: Installed, configured, and maintained computer hardware and software to ensure optimal performance. 2. Network Administration: Maintained and troubleshot Local Area Network (LAN) and Wireless Local Area Network (WLAN/Wi-Fi) to ensure seamless connectivity. 3. Technical Support: Provided technical assistance and training to end-users, enhancing their productivity and resolving technical issues. Technical Expertise: - Hardware installation and configuration - Software installation and management - Network troubleshooting and maintenance - Technical support and training

Hardware and Software Management: Installed, configured, and maintained computer hardware and software to ensure optimal performance. 2. Network Administration: Maintained and troubleshot Local Area Network (LAN) and Wireless Local Area Network (WLAN/Wi-Fi) to ensure seamless connectivity. 3. Technical Support: Provided technical assistance and training to end-users, enhancing their productivity and resolving technical issues. Technical Expertise: - Hardware installation and configuration - Software installation and management - Network troubleshooting and maintenance - Technical support and training

Delivered IT fundamentals training to 100+ students, contributing to improved academic performance and higher examination pass rates. Upgraded computer laboratory systems, expanding student access to reliable and up-to-date IT resources for practical and theoretical learning. Implemented backup and recovery solutions to safeguard critical academic data against potential loss or system failure. Managed day-to-day IT operations and equipment maintenance, ensuring consistent system availability for students and administrative staff. Prepared and delivered structured lesson plans covering IT fundamentals, hardware, networking, and software applications. Provided technical troubleshooting support to staff and students, minimising disruption to teaching and day-to-day administrative activities.