Nicola Martin (Associate CIPD)

I provide a wide range of generalist HR support and advice across the HR spectrum to all managers and staff of Age Concern Hampshire (ACH) on a range of people management activities including recruitment, onboarding, terminations, performance management and development, employee engagement and HR best practices. I am the main point of contact providing advice and guidance through a range of people management processes, which align with the HR and organisational strategy, to recruit, retain and develop the very best talented and motivated employees. I oversee the accurate collation and production of the monthly payroll and maintenance of accurate HR and payroll data on the HRIS and Payroll system. Working closely with the CEO and Head of HR, I am part of the organisational strategy in forward people forward. KEY ACHIEVEMENTS: • Implemented a concise Recruitment service level agreement to organisation • Implemented and migrated a new HR system • Launched management training programme and 121 coaching

My role manages over 100 SQFT leading over 100 employees with energy and pace. I effectively set clear strategies to deliver KPI’s, operational excellence, sales targets and customer satisfaction. My key role and experience specifically include all HR and resourcing activity including leading internal recruitment, screening candidates and leading talent acquisition. I effectively manage casework including managing performance, disciplinary, payroll and absence. I engage the team through a one team culture, which allows me to be strategic in my approach, a critical thinker and problem solver. I hold great influencing and negotiating skills and exceed business objectives through data analysis and evaluation. A key part of my role includes daily collaboration to inspire excellent customer service skills, focused direction to all stakeholders, operational guidance, L&D, commercial business planning, profit protection and budgetary control; including payroll. KEY ACHIEVEMENTS: • Building relationships and networking with all stakeholders. Chairing numerous meetings and presentations. I demonstrate diplomacy at all levels and deliver a fair & consistent approach. I am an untiring advocate to change management to ensure beneficial transition and development. • My store maintain Company number 1 for ‘Customer overall Satisfaction improvement’ and I was awarded Regional ‘Centre of excellence’ for the last five years (2016-2020) • I have previously supported and motivated 10 additional stores to achieve engagement, a 'one team' culture and a commercial and best practice approach • Supported with restructuring services, operation and people in response to COVID-19 (2020-2021)

Driving sales and maximising profit by delivering excellent customer service through a highly motivated team and acting as an operational role model. I embraced and delivered new ways to improve business strategy, people performance and innovative. I managed a team of 60 in a store of 59 sq ft. and I have extensive knowledge in all operational divisions and supported other Managers visually and commercially. I trained a team to excel in presentation standards and Instilled the creativity within the team to deliver a one team ethos and culture. I effectively introduced talent into the team and monitored performance regularly through PDP and development. I recognised success and was an advocate of continuous development and best practices. I provided a senior support across the business to influence, challenge and encourage the policies and procedures, while providing strategic direction to people management and leadership to the operations team.

Management and maintenance of the online recruitment agency and dealing with stakeholders and external clients daily. Actively attending events to promote the agency and recruitment opportunities. Chairing meetings and arranging exclusive national promotional and commercial activities. I managed the function delivering a high level of customer service and delivered tasks with pace and enthusiasm.

I have knowledge of food and non food-retail operations and previously worked with Tesco Area Manager for fashion & non-food & travelled across the UK evaluating stores & working on business plans & store presentations. In store, I was multi-skilled - My role consisted of sales, excellent customer service, Pharmacy support (modules 1-4), photography processing/lab work, non-food, main reception & customer service administration.