Nicola Hickson

• Establishment of the business development function from the ground up prior to sale of business. • Led the identification and development of strategic relationships for new business development opportunities within biotech and pharma for FSP and consulting support • Obtained significant growth within biotech and pharma accounts.. • Managed all aspects of proposal generation and contract implementation. • Represented the company at industry conferences to expand network and drive business opportunities. • Increased brand awareness through marketing campaigns on LinkedIn. • Oversaw an update to the company website to ensure alignment with business goals. • Developed and presented of sales and revenue forecasts. • Designed and conducted customer and employee surveys to gather insights on company performance.

• Acted as the key account manager for major account with a mid-sized pharma company, providing comprehensive account management oversight. • Developed governance documentation and conducted ongoing governance reviews to ensure compliance and performance. • Oversight of ongoing studies to ensure customer expectations were met and objectives achieved. • Drove new business development, focusing on immunoassay/large molecule analysis, whilst cross selling to LC-MS/Small molecule area. • Managed additional large existing accounts, focusing on growth, retention and ensuring customer satisfaction. • Created and maintained all immunoassay specific proposal templates to ensure alignment with current guidelines.

Key account management within small and large molecule analysis

• Working directly with a global customer base for bioanalytical analysis with contacts. • Developing analytical study solutions for of all European based bioanalytical analysis and worldwide support for key clients for toxicology and clinical trial studies for regulatory (GLP/GCP) and non-regulatory analysis. • Provision for analytical work includes, price builds and breakdown, outline study plans for all method development and validations required, scheduling and analytical timeline details. • Technical support for biomarker, PK and ADA analysis using ligand binding assays (ELISA, Gyros, MSD, Luminex) and working with internal technical specialists to provide analytical solutions for flow cytometry and cell based analysis. • Clinical trial proposal and contract set up to conform to GCP requirements. Monthly invoicing of clinical studies performed to include sample numbers analysed, study management time, data management, logistics and storage fees. • Monthly revenue forecasting and recognition of work to be conducted within the department. Maintenance of all revenue related databases to allow accurate details to be obtained. Submission of monthly reports of departmental forecast and revenue generation to senior management detailing variations from forecast and budget with detailed explanations of specific changes. • Annual budget planning for the department. • Monitoring of client specific method development and validation studies to ensure that total study time and spend is within contracted values.

Responsible for the management of a team of study managers, laboratory based scientists and report writers providing day to day team management, scheduling, and client support to ensure all data was compliant and delivered within agreed timelines within a GLP/GCP environment

Performing ligand binding analysis to the GLP/GCP study management of method development and validation studies and toxicology and clinical sample analysis.

Preparation of microbiological samples used within the food industry for external quality control

Biomedical Sciences