nicola duff

Overseeing all food and beverage for the client for canteen and functions for the site

Opened hotel, implemented all front office, houskeeping and Reservation proceures

* Running Coordination Department * Ensuring costings are on par with company requirements * Ensuring service levels are kept up and continuously improved * Marketing Liaison and Client Services * making people happy (or trying my best to) * Handling re-branding of the Focus Rooms * Handling all customer comments and complaints

* Achievements include * Restructuring of the Events department. * Ensuring that all new events were quoted highest prices for the area, and continued to raise profit margins through menu costing and adding room hire to events * Planned events from conceptualization with clients, both corporate, leisure and weddings, and ensure that I was there to greet client on the event day. Depending on the nature of the event, managed and co-ordinated the event operationally.. * Other duties included: * Heading up management meetings every week, ensuring that all figures were correct and important information was highlighted * Managing food and beverage as well as Front office duties when necessary * Working together with clients and suppliers to ensure that business needs were taken care of and to ensure that clients values and expectations were met and experiences were positive * Responsible for the arranging of events, gathering all information and handing over a prepared function sheet to the operations department * Responsible for final billing and payment

* Achievements include * Complete running of the hotel, including reception, housekeeping, revenue and marketing. * Ensuring that all staff were trained in Front Office and service standards. * Assisted all departments in opening of the hotel and created the opening function for corporate clients after ensuring that corporate database was created. * Other duties included: * Managing all rota's for hotel staff * Creating all SOP's for Front of house staff and creating trainers and programs to ensure that training and development was a priority * Ensured that all performance appraisals for staff were created and followed up/

* Achievements include * Introducing stock par levels and procurement procedures (including purchase orders and ordering processes) for the whole site. This increased profitability through effective and efficient stock management * Using outstanding networking and interpersonal skills to help secure two major contracts for the hotel. * Other duties included: * Managing stock control for the Food and Beverage department * Managing staff duties for morning and late shifts, managing shift patterns and ensuring punctuality and duty administration * Trainer for Guest Service and Brand Standards ('Stay Real' Program) * Management of all cash handing procedures and daily banking activities * Handled and supervised reservations for corporate, leisure, group, individual and conferencing bookings * Supervised receptionists' daily tasks, providing cover and training when required

* Achievements include *  Introducing stock par levels and procurement procedures (including purchase orders and ordering processes) for the whole site. This increased profitability through effective and efficient stock management *  Using outstanding networking and interpersonal skills to help secure two major contracts for the hotel. * Other duties included: * Managing stock control for the Food and Beverage department * Managing staff duties for morning and late shifts, managing shift patterns and ensuring punctuality and duty administration * Trainer for Guest Service and Brand Standards ('Stay Real' Program) * Management of all cash handing procedures and daily banking activities * Handled and supervised reservations for corporate, leisure, group, individual and conferencing bookings * Supervised receptionists' daily tasks, providing cover and training when required

* Achievements include * Trained in Silver Service, and then provided silver service training for all staff * Got promoted from waiter, to head waiter to event co-ordinator throughout my time in the company * Other duties included: * Liaising with clients, managing staff and interacting with co-ordinators to ensure the highest standards of function and events are maintained * Handles time sheets for waiters * Recruited and trained staff * Managed and co-ordinated events

South African sign language, Media Studies, Socialogy and Adult Education Matric with exemption Roedean School South Africa With subjects