nicola condron
patient services manager
About
Experienced Senior Manger in Complaints and Customer Service. Currently working within NHS and Private dentistry. Previous history of the Private Health Care Insurance Industry. Skilled in Service Delivery, Operations Management, Customer Service Management, Escalated Complaints Handling, Coaching and Customer Satisfaction.
united kingdom
united kingdom
health, wellness and fitness
customer experience, stakeholder management, change management, process improvement, customer service, performance management, service delivery, customer retention, customer service management, health insurance, coaching, customer satisfaction, team leadership, service improvement, business process improvement, contact centre, call center, contact centers, call centers, recruiting, outsourcing, team management, operations management, project delivery, business transformation
Experience
project manager contact centre
integrated dental holdings
customer service manager
bupa
Was accountable for the service delivery of Bupa’s UK's business critical B2B clients and customers. Had responsibility for the development, leadership and management of a contact centre of 100 plus employees. Met and exceeded key performance indictors in a multi-disciplinary area. Contribution to the strategic improvement of UK service operations and demonstrated a significant influence on customer satisfaction, recruitment and retention, staff satisfaction and bottom line contribution.
bupa - various front line management roles
bupa
I held various team management roles across the Bupa UK PMI Business
patient services manager
mydentist (uk)
mydentist are the UK's largest dental corporate with a network of over 650 practices including a Private & Specialist division. We have over 2500 dental professionals looking after around 10 million patients. We believe that our growing ‘Group' philosophy is the way forward in Dental Care; sharing standards, clinical excellence, increased employee opportunities and better training.
Education
turton high school
university of bedfordshire
nicola condron's Contact Information
Phone
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