Nico C.

1.Finance operations Handle daily finance/accounting and maintain a steady cadence and compliance with outsourced accounting/auditors. 2.Data flow & budgeting Consolidate finance data into weekly rolling budgets/views to support operating and fundraising decisions. 3.Internal controls Standardize audit requests into daily checklists/templates, cutting annual prep from 8 → 4 weeks with fewer back and forth. 4.Onboarding & handover Lead onboarding for juniors and systemize handoffs so the ops team ramps faster. 5.Tools & automation Use Jira, QBO, and Make/n8n to streamline processes, saving ~2–3 hrs/month of manual work.

1. Turn asks into actions Multirole coverage for daily operation from clarifying needs, setting priorities, executing and follow through to ensure work keeps moving without gaps. 2. Knowledge management Turned recurring tasks into SOPs/templates; built handover packs; converted vendor know-how into internal controls and playbooks. 3. Company strategy alignment Kept trackers, concise meeting notes, and fixed follow-ups to keep everyone on the same page.

1. Early phase (Warehouse Coordinator): Involving in the warehouse daily production and performance reports. Optimizing the work flow and control the rework approach zero. 2. Later phase (Inventory control): Fixed labeling/records to raise report accuracy; planned aged-stock disposition and cleared 80% of non-battery items, directly supporting the company revenue targets and inventory turnover.

1. Start-from-scratch: built core SOPs and a vendor/product database; onboarded 15+ suppliers; consolidated pricing sheets for fast quotes & itinerary building. 2. Marketing enablement: publish ~5 articles in social media to drive market's attention and increase exposure.

1. Client Management: Cultivated and maintained strong relationships with key agencies in Taiwan and Hong Kong. 2. Financial Reporting: Assisted the Managing Director with financial oversight, including daily reporting and budget management. 3. Custom Tour Development: Designed bespoke tour packages, ensuring client satisfaction and loyalty. 4. Crisis Management: Effectively resolved urgent issues and provided comprehensive post-trip support.

1. Guest Relations: Provided high-touch service at the world’s tallest five-star hotel, managing VIP seating, service recovery, and special requests to ensure an exceptional dining experience. 2. Admin & F&B Operations: Cross-trained across 14 outlets; supported reservations, floor plans, shift rosters, inventory/PO follow-ups, and daily cash/void checks to keep operations compliant and on time. 3. Recognition: Awarded Staff of the Month; cited on TripAdvisor for outstanding service.

1. Operational Management: Served as Deputy Department Secretary, overseeing daily operations and inter-departmental coordination. 2. Guest Satisfaction: Led initiatives to improve guest satisfaction, implementing action plans based on feedback. 3. Reservation Management: Handled individual and group reservations, while supporting staff training and performance monitoring.

The best and worthiest visiting place with all inclusive service in one island. 1. Flexible rotation within nine exotic restaurants and fourteen bars, serving with different concepts. 2. Fully responsible of staff scheduling based on the occupancy forecast and requirements. 3. Proficient to deliver proper service to reach and exceed the customer's expectation. 4. Organizing and hosting monthly Selected Loyal Sandals Guests dinner with general manager, private events for local guests for business and celebrations.

I'm taking the hospitality management courses, including Sales and Marketing, Financial Accounting, Food production etc. Both theoretical and practical to strengthen my career capabilities.

I get to know basically knowledge about hospitality and tourism industry through courses, such as marketing, case research, e-commerce, and practical service course.

I had case works, group work and community works within my major, in terms of this, I did lots of case studies and research, and also anticipated into the local communities to get along with the habitants.